Operations & Analytics Lead (Stellenbosch)

2 weeks ago


Cape Town, South Africa O'Brien Recruitment Full time

**Role Duties and Responsibilities**:

- Support call centre technology functions across multiple platforms.
- Responsible for the scheduling of the call centre resources.
- Responsible for call centre reporting and making recommendations to management on real-time staffing needs; analyse support metrics and identify trends.
- Responsible for monitoring, auditing and improving incentive plans and payments.
- You will have the ability to understand and interpret the data and regional objectives in a way that can be operationalised.
- Play a leadership role within the operations team for AU.
- Responsible for weekly reporting requirements in the AU region for sales, incentives, claims, partners, and other ad-hoc reports.
- Communicate and provide feedback effectively to the customer service team.
- Continuous benchmarking and implementation of call centre improvements.
- Responsible for specific daily, weekly, and monthly reporting requirements.
- Take ownership of reporting improvements with the goal to automate where possible.
- Assists the Regional Lead with product improvement, quote line testing and product changes.
- Drive the development and document business processes.
- Lead and participate in cross-functional project teams

**Role Experience and Qualifications**:

- Call Centre Operations Experience (preferred)
- Strong analytical background
- Experience in a fast-paced multi region environment
- Communication skills (Written & Verbal)
- Attention to detail and the ability to multitask
- Experience in supporting sales or operational environment
- Undergraduate business administration or commercial degree
- High level of skills across a broad range of technology platforms
- Broad operational experience will be a bonus



  • Cape Town, South Africa Incubeta Full time

    **About Incubeta** Founded in 2001, we are digital marketing experts who help brands to use digital to upgrade their growth. We are Google's longest serving European partner with a 20 year long relationship and have worked with them to deliver market-leading strategies for some of the world's biggest companies. Our work has been recognised through several...

  • People Analytics Lead

    4 weeks ago


    Cape Town, South Africa ARCS Full time

    Based in Bellville in the Western Cape - Degree in Information Technology, Mathematics, Economics, Statistics, Engineering, Computer Science, Data Science, or related field - 7-10 years' experience successfully leading teams who manage multiple priorities. - 7-10 years' experience in statistical analysis, data modeling, predictive analytics, and data...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Boutique Hotel just outside of Stellenbosch is looking for a Switchboard Operator to join their team to receive and transmit telephone calls, respond to general enquiries, complete and distribute information that needs to be communicated around the estate and maintain a register of bookings and reservations. **Responsibilities**: - Operate telephone and...


  • Cape Town, South Africa OfferZen Full time

    **The Opportunity**: OfferZen exists to unlock human potential and support the people who can use tech to make the world a better place. As the Analytics Chapter Lead, you'll be responsible for the overall analytics frameworks, methodologies and ways of working used to help create the clarity and understanding that keeps us flying in the right direction....

  • Cdp - Stellenbosch

    3 weeks ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    CDP's needed for new restaurant in Stellenbosch previous top 20 esperience required ability to lead a section culinary quilifications a must ability to follow instructions and execute production to a high standards

  • Data Analytics Lead

    4 weeks ago


    Cape Town, South Africa Smart Talent Full time

    As an Executive Search and Career Consultant specializing in the niche market of Supply Chain, we represent some of the top leaders and are called upon by blue chip organizations in the country to secure talent and assist them in building high performance teams. A leading Retail company is looking for a Data Analytics Lead within their Planning department...

  • Delivery Lead: Data

    4 weeks ago


    Cape Town, South Africa WePlace Full time

    Western Cape, Cape Town - Market - Related Annually Cost To Company - Our client, one of South Africa’s Largest Bank’s is looking for a Delivery Lead that specializes in Data & Analytics to support the vision of becoming a data driven organisation by delivering Data and Analytics products which form the ‘engine’ that manages and processes data for...


  • Cape Town, South Africa iLaunch Full time

    Experience and certification in Google Analytics is essential **Qualifications**: - Bachelors’ degree in an analytical discipline, e.g. marketing/statistics will be an advantage. - Google, Facebook, andHubspot certification. **Experience**: - 3 - 5 years experience in data analysis and visualisation. - 3 - 5 years experience in mobile and website...


  • Cape Town, South Africa O'Brien Recruitment Full time

    Main Purpose:To lead and manage the optimization of a retail brand pricing strategy. To collaborate with cross-functional teams, including IT, business operations, and data analytics, to drive data-driven decision-making and leverage technology to achieve business goals. This role requires a strong understanding of business processes, IT systems, and data...


  • Cape Town, South Africa O'Brien Recruitment Full time

    Main Purpose:To lead and manage the optimization of a retail brand pricing strategy. To collaborate with cross-functional teams, including IT, business operations, and data analytics, to drive data-driven decision-making and leverage technology to achieve business goals. This role requires a strong understanding of business processes, IT systems, and data...


  • Cape Town, South Africa O'Brien Recruitment Full time

    Main Purpose: To lead and manage the optimization of a retail brand pricing strategy. To collaborate with cross-functional teams, including IT, business operations, and data analytics, to drive data-driven decision-making and leverage technology to achieve business goals. This role requires a strong understanding of business processes, IT systems, and data...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Boutique Hotel close to Stellenbosch is looking for a Receptionist to serve as our guests’ first point of contact and manage all aspects of their accommodation. The Receptionist responsibilities include registering guests, providing information about rooms, rates and amenities. **Requirements**: - 2 years’ experience of hotel reception work - Fluency...

  • DevOps Lead

    4 weeks ago


    Cape Town, South Africa Travelstart Online Travel Operations Pty LTD Full time

    **Overview**: **Duties & Responsibilities**: (An overview, but is not limited to the full function of the role) - Ability to set up proactive monitoring of infrastructure/software, and work with web servers/DNS servers. Familiarity with load balancers like Apache, Nginx, etc., and various networking concepts like IP gateways, TCP/IP, etc. Proficient in at...

  • Baker - Stellenbosch

    4 weeks ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Hotel close to Stellenbosch is looking for a Baker, responsible for the production of pastries, bread, and desserts, while promoting the company goals of Guest service and satisfaction, team work and operations. - Ability to produce bread and other baked goods using manual and/or industrial processes - Knowledge of raw materials for dough, dough preparation...


  • Stellenbosch, Western Cape, South Africa PSG Konsult Ltd. Full time

    **Designation**: Senior paraplanner | Stellenbosch, Western Cape **Category**: Administration and Operations **Job Level**: Semi-skilled and discretionary decision making **Posted by**: PSG Financial Services **Posted on**: 07 Mar 2024 **Reference Number**: POS08248 **Closing date**: 22 May 2024 **Position Type**: Permanent **Location**: R21...


  • Stellenbosch, Western Cape, South Africa Boardroom Appointments Full time

    **Duties and responsibilities**: - To support the vision of becoming a data driven organisation by delivering Data and Analytics products which form the engine that manages and processes data for the organisation. - To act as competency lead for the Data Engineering function in the Client Value product line. **Qualifications and experience**: - 5+ years...

  • Duty Manager

    2 days ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Job Opportunity**: Duty Manager at Luxury Hotel in Stellenbosch Kendrick Recruitment is currently seeking an experienced and passionate Duty Manager to join a prestigious luxury hotel in the charming town of Stellenbosch. This is an outstanding opportunity to be part of a renowned establishment and contribute to delivering exceptional guest experiences in...

  • Wine Steward

    4 weeks ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Wine Steward - Stellenbosch Duties & Responsibilities - Greet guests and pour wines according to established wine tasting procedures - Describe wines, winemaking techniques and winery history - Suggests and sells wine, wine tasting experiences, wine clubs and non-wine products - Handle routine POS transactions, including operating cash register, processing...

  • Pool Operations Lead

    4 weeks ago


    Cape Town, South Africa Dream Hotels and Resorts Full time

    With a prime location in Montague springs, Western Cape our establishment boasts a state-of-the-art pool facility that serves as a focal point for our guests' relaxation and enjoyment. We are currently seeking a dynamic and experienced individual to join our team as the Pool Operations Lead. As the Pool Operations Lead, you will play a pivotal role in...

  • Pool Operations Lead

    4 weeks ago


    Cape Town, South Africa Dream Hotels and Resorts Full time

    With a prime location in Montague springs, Western Cape our establishment boasts a state-of-the-art pool facility that serves as a focal point for our guests' relaxation and enjoyment. We are currently seeking a dynamic and experienced individual to join our team as the Pool Operations Lead. As the Pool Operations Lead, you will play a pivotal role in...