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Inbound Exceptions Coordinator

7 days ago

Cape Town, South Africa Takealot Group Full time

We are a young, dynamic, hyper growth company looking for smart, creative, hard working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

**Your responsibilities will include**:

- Inform suppliers of exceptions and drive collections within SLA
- Following up with the Suppliers with collections and reasons for missed collections.
- Investigate all exceptions and solve within SLA
- Reviewing data for gaps or errors and resolving or escalating issues to resolve
- Investigate and communicate with relevant stakeholders to solve all quires.
- High-lighting solutions for issues preventing suppliers collecting Exceptions.
- Drive supplier compliance relating to exceptions
- Highlight DC concerns and drive compliance

**Attributes**:

- Attention to detail and high standards of quality
- Strong excel skills (including vlookup's,tables )
- Solutions-oriented, self-motivated, can-do attitude
- Strong organizational & prioritization skills
- Strong communication skills, both written and spoken
- Excellent team player

**Qualifications**:

- Grade 12(equivalent)
- 3-5 years administrative / operational experience
- Competency in all MS Office packages, very strong excel skills (including vlookups), internet search
- Ability to learn internal data capturing and warehouse management systems
- Relevant tertiary qualifications is a plus

**The Environment**:

- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.

We seek to Employ an **Extra Ordinary Mind** who:

- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is **passionate about the potential of e-commerce** and delivering a **world-class customer experience**:

- is **entrepreneurial**, **thrives under change** and accepts it is a constant and always **looks for solutions** to do something better and faster
- is able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- **thinks like an owner** of the business.
- is **SMART, has INTEGRITY** and **is HARDWORKING**

If you meet the above you are an **Extraordinary Mind** so come and join us
- Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference._