Work Coordinator

2 weeks ago


Cape Town, South Africa Allan Gray Full time

This individual will also attend to various ad-hoc duties and reporting centred around the business within the specified deadlines.- All of these should be done while observing the strictest high standards in line with the Allan Gray ethics and values systems.**Responsibilities**:

- To accurately and efficiently distribute all incoming instructions received through:

- Original instructions received from walk-in clients
- Original instructions received via post
- To manage and monitor the daily work queues and workflow through distribution of incoming work by performing daily service request reconciliations to ensure all work items have been processed
- Implement controls to mitigate processing risk, particularly associated with work distribution, cut-off's and turnaround times
- To recommend efficiencies to existing processes and provide input to new processes by identifying trends and irregularities in workflow process
- Ensure timeous processing of daily workflow so as to meet / exceed client expectations and Service Level Agreements (SLA)
- Support Allan Gray stakeholders with ad-hoc duies as required
- Preparation and posting of all client related communication
- Scanning, posting and distribution of received post
- Filing and Metro file maintenance of the received post
- Ensure timeous assistance with communication queries relating to the print room
- Management of returned mail

**Key Attributes & Compencies**:

- Accuracy and attention to deal
- Ability to accept responsibility for all tasks
- Ability to ensure a thorough knowledge of processes and procedures
- Ability to function well under pressure
- Ability to work effectively as part of a team
- Deadline driven
- Excellent time management skills
- Excellent verbal and written communication
- Excellent problem-solving skills
- Flexible, energetic, trustworthy, organised, self-disciplined & motivated
- The highest standards of personal integrity

**Job Specifications**:

- Relevant business / commerce degree or current work related experience
- Sound knowledge of the financial industry an advantage

**Location**:

- 1 Silo Office, Cape Town.**Closing Date**:

- Thursday 23rd March, 2023.



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