Front Office Manager

3 weeks ago


Cape Town, South Africa HotelJobs.co.za Full time

**Front Office Manager**

**The successful incumbent will be responsible for the following**:

- The acquisition and maintenance of guests
- Maintains working relationships and communicates with all departments
- To manage and oversee the daily operation of the Front Office, Reservations and Housekeeping Departments
- Leading, training and motivating of staff
- Ensure that the necessary training is scheduled to meet and maintain departmental standards
- Maintaining the required operational and service standards
- Be involved in the recruitment process of departmental staff for Front Office, Reservations, Housekeeping and Maintenance
- Guest comment management
- Handling and resolving guest queries and complaints
- Ensuring that the “O” status for the department is kept to a minimum
- Operate the hotels property management system
- Planning of monthly departmental rosters and completion of monthly payroll documentation
- Various aspects of administration
- Effective communication is maintained by attending and hosting meetings as required
- Handling of all disciplinary requirements
- Perform duty manager shifts as required by the business operations
- Implementation and management of the hotels quality plan in conjunction with the GM
- Fill in as acting Hotel Manager in the absence of the GM
- Serves on hotel committees as determined by the GM

**The following are the requirements**:

- ** Minimum 2-3 years’ experience in a similar position**:

- A high level of leadership and motivational skills
- Must be guest and service driven
- Must be trustworthy
- Be prepared to work shifts, weekend duty manager and overtime
- Good planning and organizational skills
- Be able to supervise staff, evaluate performance and maintain training files
- Time management is of absolute importance
- Computer literacy (Word, Excel and Outlook)
- Opera knowledge
- Ability to work accurately under pressure
- Excellent communication skills, verbal and written
- Positive attitude
- Matric Certificate
- National Diploma in Hospitality Management or similar qualification would be an advantage


  • Front Office Manager

    4 weeks ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Newly furnished Aparthotel in the City Centre seeking a Front Office Manager with at least 5 years experience in a Front office management role. PMS Semper experience will be beneficial. Valid Drivers Licence and Own transport. Ability to work hospitality hours/shifts. Management and operation of the Front Office department. all aspects of the guest...

  • Front Office Manager

    4 weeks ago


    Cape Town, South Africa WINK Aparthotels Full time

    Newly furnished Aparthotel in the City Centre seeking a Front Office Manager with at least 5 years experience in a Front office management role. PMS Semper experience will be beneficial. Valid Drivers Licence and Own transport. Ability to work hospitality hours/shifts. Management and operation of the Front Office department. all aspects of the guest...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Medium-sized 4* hotel seeks a Front Office Manager to ensure the smooth running of this demanding department and the duties of staff are carried out correctly. To supervise and control all Front of House areas to the standards laid down by the Company, maximizing revenues and profits to agreed budgetary limits. **Requirements**: - Matric with a Hotel...


  • Cape Town, South Africa Belmond Management Full time

    Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for an Assistant...


  • Cape Town, South Africa Belmond Management Full time

    Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for an Assistant...


  • Cape Town, South Africa Belmond Full time

    Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for an Assistant...


  • Cape Town, South Africa Belmond Full time

    Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for an Assistant...


  • Cape Town, South Africa HotelJobs.co.za Full time

    We are urgently looking for an experienced Front Office Manager to join the Front Office team at our Hotel in Cape Town. **This Position is for you IF**: - You can manage the different distribution channels in periods of high occupancy - You can ensure maximum occupancy of rooms by adjusting pricing terms, where necessary, under the supervision of the...

  • Front Office Manager

    2 weeks ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Hotel in Gordon’s Bay is looking for a Front Office Manager. Responsible for: - Supervises front office staff to ensure the courteous and efficient welcoming and departure procedures for guests in accordance with the minimum guest service standards - Maintains guest assistance and service at the reception area during shift times. schedules front office...


  • Cape Town, South Africa Westin Hotels & Resorts Full time

    JOB SUMMARY Function Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Front Office Manager, the successful incumbent will be required to provide professional and excellent customer service and is expected to support and assist with the front...


  • Cape Town, South Africa HotelJobs.co.za Full time

    This 5* luxury hotel is seeking to appoint an experienced Front Office Manager to join the team. The purpose of this position is to manage the daily activities, reporting, training and operations of the Guest Services operations and colleagues. With experience in high-quality luxury boutique hotel/resort guest services, the Front Office Manager will support...


  • Cape Town, South Africa HotelJobs.co.za Full time

    A large 4-star hotel seeks an experienced Assistant Front Office Manager to join their team. PRINCIPAL RESPONSIBILITES - Perform daily checks of all controls i.e. keys, adjustments/corrections, paid outs, high balance accounts, guest ledger accounts, duty rota to meet occupancy trends. - Ensure VIPs are allocated rooms prior to arrival and check rooms. -...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Matric. National Diploma in Hospitality Management or similar qualification. Must have Reservations and Front Office Management experience. Extremely GUEST service driven. Ability to work under pressure. Excellent planning and organisational skills. Time management skills are essential. Computer literate. Own transport essential. - Effective leadership of...

  • Front Office Manager

    2 weeks ago


    Cape Town, South Africa HotelJobs.co.za Full time

    We are seeking an experienced and dynamic Front Office Manager to join our prestigious 5-star hotel in the heart of Cape Town's upmarket tourism location - As the Front Office Manager, you will be a key player in delivering exceptional guest experiences, overseeing the front desk operations, and ensuring seamless coordination between...


  • Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23106188 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...


  • Cape Town, South Africa HotelJobs.co.za Full time

    We are seeking a Front Office Coordinator for a 5-star Luxury Boutique Hotel in Cape Town, Western Cape. You will be responsible for answering phones, managing incoming and outgoing correspondence, and checking in visitors. **Responsibilities** - Answer phones and manage correspondence - Greet and check-in visitors - Assist with scheduling and billing -...


  • Cape Town, South Africa MF Spa & Beauty Placements Full time

    **FRONT OFFICE MANAGER - Luxury Hotel (part of chain)** **CAPE TOWN** - Western Cape (ZA) **DATE OF EMPLOYMENT**: A.S.A.O.P **REPORT TO**: GM / Director & HR **JOB OVERVIEW & GENERAL EXPECTATIONS**: - To manage and control all operational and accounting aspects of the Front Office including Reservations, Night Audit, Maintenance and...


  • Cape Town, South Africa Rory Mackie & Associates Full time

    **Company overview**: Our client’s purpose is to advance the learning and teaching experience across the African continent, one space at a time. They have created a dedicated division that specializes in **Interior Architecture**, furniture fittings and equipment (**FF&E) Turn-key **and smart, durable **Furniture Solutions **exclusively for the education...


  • Cape Town, South Africa Wasta Hr Consultancy and Recruitment Full time

    **Responsibilities**: - Warmly greet guests upon arrival, providing a friendly and professional welcome to the hotel. - Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency. - Process reservations, cancellations, and modifications in accordance with hotel policies and procedures. - Handle guest inquiries, requests, and...


  • Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24027181 **Job Category** Rooms & Guest Services Operations **Location** Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front...