Assistant Front Office Manager

2 weeks ago


Cape Town, South Africa HotelJobs.co.za Full time

A large 4-star hotel seeks an experienced Assistant Front Office Manager to join their team.

PRINCIPAL RESPONSIBILITES
- Perform daily checks of all controls i.e. keys, adjustments/corrections, paid outs, high balance accounts, guest ledger accounts, duty rota to meet occupancy trends.
- Ensure VIPs are allocated rooms prior to arrival and check rooms.
- Assist in preparation and execution Front Office action plan in line with the set objectives.
- Participate weekly departmental meetings
- Ensure a memorable experience for guests, from welcome, check in and check out, room allocation and ensure all billing is done correctly and timeously
- Check registration cards to ensure guest profiles have been captured correctly.
- Ensure that check in and checkout procedures are strictly adhered to.
- Avail oneself at all times to deal with customer queries, problems or complaints.
- Assist in ensuring maximum room occupancy within the agreed yield management policy.
- Check all department equipment to ensure it is in working order so that service delivery is not affected.
- Assist in preparing monthly Front Office financial performances for presentation as per the stipulated format.

KNOWLEDGE, SKILLS and EXPERTISE

Diploma in Hospitality Management

At least 1 year relevant experience

Previous experience of ProTel advantageous



  • Cape Town, South Africa Tanya Serra Full time

    Job Posted: 20-Apr-2023 - Location: Cape Town A 5* Luxury Hotel seeks an Assistant Front Office Manager. Assist in efficiently managing the Front Office department, in order to provide the highest levels of service and hospitality to all guests. Achieve total guest satisfaction by ensuring that the quality assurance, service and departmental standards are...


  • Cape Town, South Africa HotelJobs.co.za Full time

    A 5* Luxury Hotel seeks an Assistant Front Office Manager. Assist in efficiently managing the Front Office department, in order to provide the highest levels of service and hospitality to all guests. Achieve total guest satisfaction by ensuring that the quality assurance, service and departmental standards are adhered to by the Front Office team. 2 - 3...


  • Cape Town, South Africa Belmond Management Full time

    Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for an Assistant...


  • Cape Town, South Africa Belmond Full time

    Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for an Assistant...


  • Cape Town, South Africa Westin Hotels & Resorts Full time

    JOB SUMMARY Function Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Front Office Manager, the successful incumbent will be required to provide professional and excellent customer service and is expected to support and assist with the front...

  • Front Office Manager

    1 month ago


    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23014749 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Front Office Manager

    1 month ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Newly furnished Aparthotel in the City Centre seeking a Front Office Manager with at least 5 years experience in a Front office management role. PMS Semper experience will be beneficial. Valid Drivers Licence and Own transport. Ability to work hospitality hours/shifts. Management and operation of the Front Office department. all aspects of the guest...

  • Front Office Manager

    1 month ago


    Cape Town, South Africa WINK Aparthotels Full time

    Newly furnished Aparthotel in the City Centre seeking a Front Office Manager with at least 5 years experience in a Front office management role. PMS Semper experience will be beneficial. Valid Drivers Licence and Own transport. Ability to work hospitality hours/shifts. Management and operation of the Front Office department. all aspects of the guest...

  • Front Office Manager

    4 weeks ago


    Cape Town, South Africa Valor Hospitality Full time

    As the Front Office Manager, you will take full and sole responsibility for the supervision and control of all guest services, reservations, guest relations, and administration of the Front Office Department. Key Responsibilities: - Ensure the smooth operation of the Front Office Department by supervising and controlling all guest services, reservations,...


  • Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24084767 **Job Category** Rooms & Guest Services Operations **Location** Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front...


  • Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24049623 **Job Category** Rooms & Guest Services Operations **Location** Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front...


  • Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23194916 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...


  • Cape Town, South Africa Unique Personnel Full time

    **Job Number** - 70596 **Job Type** - Permanent **Job Title** - Front Office Admin Assistant **Computer Skills** - MS Office **Industry** - Construction **City** - Cape Town **Province** - Western Cape - Reception Duties. Greet office visitors, answer and direct phone calls, field inquiries from sales representatives, and maintain office efficiency by...


  • Cape Town, South Africa Rory Mackie & Associates Full time

    **Company overview**: Our client’s purpose is to advance the learning and teaching experience across the African continent, one space at a time. They have created a dedicated division that specializes in **Interior Architecture**, furniture fittings and equipment (**FF&E) Turn-key **and smart, durable **Furniture Solutions **exclusively for the education...

  • Front Office Manager

    4 weeks ago


    Cape Town, South Africa PULLMAN Full time

    Company Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining...


  • Cape Town, South Africa Wasta Hr Consultancy and Recruitment Full time

    **Responsibilities**: - Warmly greet guests upon arrival, providing a friendly and professional welcome to the hotel. - Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency. - Process reservations, cancellations, and modifications in accordance with hotel policies and procedures. - Handle guest inquiries, requests, and...

  • Front Office Manager

    4 weeks ago


    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23196444 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Front Office Manager administer the front office...

  • Front Office Manager

    1 month ago


    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24013866 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....

  • Front Office Host

    1 month ago


    Cape Town, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality company that is based in the Western Cape.If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.Our luxury property in Camps Bay is looking for a passionate Front office Host. The Host is responsible for the...

  • Front Office Host

    1 month ago


    Cape Town, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality company that is based in the Western Cape.If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.Our luxury property in Camps Bay is looking for a passionate Front office Host. The Host is responsible for the...