Second-in-charge (2ic) - Retail Store

2 weeks ago

Pretoria, South Africa Green Marble Recruitment Consultants Full time

**Gauteng**, Tshwane (Pretoria)**

**Market Related - Market Related Monthly Cost To Company (Market related)**

2IC position available in Pretoria. This position will be responsible for overseeing the day-to-day operations of our Outdoor goods retail store. You will lead a team of sales associates, create an engaging and customer-focused environment, and contribute to the overall success and growth of our business. Your role is crucial in delivering a memorable and seamless shopping experience to our customers.

**Requirements**:

- Minimum of 3-5 years of experience in retail management, preferably in the outdoor industry.
- Must have firearm competency
- Must be fully bilingual in AFRIKAANS and English
- Proven ability to lead and motivate a team to achieve sales targets and provide exceptional customer service.
- A passion for outdoor activities, gear, and equipment, with knowledge of outdoor products and trends.
- Strong communication and interpersonal skills, with the ability to engage and build rapport with customers and team members.
- Excellent organizational and multitasking abilities to manage store operations efficiently.
- Ability to adapt to a fast-paced retail environment and handle unexpected challenges.

**Responsibilities**:
**Customer Service**:

- Provide excellent customer service by assisting customers with product inquiries, recommendations, and purchases.
- Resolve customer issues and inquiries professionally and promptly.

**Team Management**:

- Assist in supervising and coordinating the activities of retail staff, including sales associates and cashiers.
- Provide support, training, and feedback to team members.
- Ensure the team adheres to company policies and procedures.

**Inventory Management**:

- Assist in maintaining accurate inventory records and restocking shelves as needed.
- Monitor stock levels and communicate inventory needs to the store manager.

**Visual Merchandising**:

- Help maintain visually appealing product displays and store organization.
- Contribute to the creation of eye-catching merchandise displays.

**Cash Handling**:

- Oversee cash register operations, including cash handling, returns, and transactions.

**Loss Prevention**:

- Assist in monitoring security and loss prevention measures to safeguard company assets.
- Complete weekly alarm checks and maintain register.
- Ensure that staff purchases have been actioned according to the staff purchase policy.

**Sales and Upselling**:

- Actively promote sales and upselling opportunities to maximize revenue.
- Encourage the team to meet and exceed sales targets.

**Operational Support**:

- Support the store manager in daily operations, including opening and closing procedures.
- Assist in maintaining a clean and organized store environment.
- Checking the cash up and banking details daily
- Assist with customer refunds.
- Updating of dashboard and checking internal ERP system Cases for outstanding queries.
- Stock adjustments for shop use, sponsors etc.
- Assist with overrides at till points, refunds if and where needed as well as credit notes.
- Feedback to store manager weekly.
- Following up weekly to check on repair’s status.
- Following up on E-learning process and communication to staff weekly.
- Spot check of floats.
- Weekly check and sign off of Petty Cash.
- Maintain company policies and procedures.
- Assist Store Manager with duties pertaining to customers when he/she is on leave, or out of the store.
- Send special orders through to supplier.
- Plan all instore events.
- Plan and co-ordinate stock takes with Stock Room Supervisor.
- Plan and co-ordinate safe audits with Safe Manager.
- Must be able to assist in any role in the shop.
- Follow up on all outstanding sales orders to push sales.
- Must have exceptional understanding of stock. management to assist stock room with problems.

The above list is not exhaustive, and the employee may be asked to take on other tasks to support and assist in the smooth running of the Company.

Retail hours apply

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