Dental Assistant/receptionist

2 months ago

Cape Town, South Africa Locum Connect pty ltd Full time

**Job Title**: Dental Administrator

**Location**: Plumstead, Cape Town

**Key Responsibilities**:

- **Administration**:

- Manage day-to-day administrative tasks, ensuring smooth operation of the dental practice.
- Greet and assist patients in a warm and professional manner.
- Schedule appointments, manage the practitioner’s calendar, and ensure optimal time management.
- Maintain and update patient files, ensuring confidentiality and compliance with relevant regulations.
- Process patient payments, issue invoices, and manage account reconciliation.
- **Medical Aid Claims**:

- Submit and track medical aid claims for dental treatments.
- Reconcile medical aid claims and ensure payments are processed accurately and timely.
- Follow up on unpaid or partially paid claims, liaising with both patients and medical aid providers to resolve issues.
- Ensure accurate coding for dental procedures to avoid claim rejections.
- **Billing and Payment Follow-Up**:

- Manage billing processes, including sending invoices and following up on outstanding payments.
- Handle patient inquiries regarding billing, payments, and insurance claims.
- Maintain accurate financial records and assist with basic bookkeeping tasks, such as reconciling accounts and managing petty cash.
- **Patient Records Management**:

- Maintain and update electronic patient files, ensuring all necessary information is recorded accurately.
- Ensure that patient records are kept secure and confidential, in compliance with relevant healthcare regulations.
- Coordinate patient recalls and follow-up appointments.
- **Coordination and Office Support**:

- Communicate effectively with dental suppliers to ensure the practice is fully stocked with necessary materials.
- Support the dental team by ensuring all administrative tasks are completed in a timely and efficient manner.
- Assist with any other duties as required to support the smooth running of the practice.

**Qualifications & Skills**:

- Previous experience as a Dental Administrator or in a similar administrative role, particularly in handling medical aid claims.
- Strong knowledge of medical aid billing, claims reconciliation, and payments follow-up.
- Proficiency in dental practice management software and MS Office (Word, Excel, Outlook).
- Excellent organizational skills with strong attention to detail.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Knowledge of dental procedures and terminology (advantageous).
- A patient-focused attitude with a commitment to providing excellent customer service.

**Working Hours**:

- Monday to Friday, 08:00 - 17:00
- Occasional Saturday mornings (if required)

Pay: R10 000,00 - R15 000,00 per month

**Experience**:

- Administrative office procedures, practices and equipment: 2 years (preferred)

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