Technical Customer Support Agent

2 weeks ago


Observatory, South Africa Euphoria Telecom Full time

**We are looking for a dynamic Customer Support Agent to join our growing team**

**Purpose of the Role**:
The main purpose of the Customer Support Agent role is to provide a world class customer experience for Euphoria Telecom’s customers and to ensure that their technical problems are resolved quickly, efficiently and in a friendly manner.

**Duties & Responsibilities**:

- Ticket management; monitoring, tracking and responding to tickets
- Troubleshooting and resolving technical issues
- Diagnose and solve problems for customers with challenging expectations (often escalated or irate)
- Identify and provide input on unique or recurring customer problems.
- Advise and educate customers within procedural guidelines to ensure a complete solution to their technical or service problems.
- Going onsite to assist customers when required
- Internal technical support for our staff
- After Hours Support

**Minimum Requirements**:

- Grade 12 is essential
- An A+, N+ or other relevant qualification would be an advantage
- Must have at least one year experience in a technical support environment, preferably in the telecommunications industry
- Must have working knowledge of VOIP
- Must have a valid drivers license
- Excellent English communication skills both verbal and in writing
- A passion for technology and all things cloud
- Friendly and approachable
- Conflict resolution and problem solving skills
- Ability to multitask and work under pressure

**Package**:

- R8,500.00 - R12,500.00 (depending on experience and qualifications)
- Cellphone allowance
- Optional Retirement Annuity
- Group Life Cover
- Discretionary bonuses
- Profit share after 3 years service
- Modern Offices
- Generous leave policies
- Regular company events
- Smoothies and cappuccinos at the office
- Breakfast, lunches and snacks at the office

**Salary**: R8,500.00 - R12,500.00 per month

**Experience**:

- technical troubleshooting: 1 year (required)

License/Certification:

- drivers license (required)



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