Supervisor Business Operation Fraud

1 month ago

Midrand, South Africa Vodafone Full time

**.**:
**When it comes to putting people first, we're number 1.**

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

**Role Purpose/Business Unit**:
Be accountable to manage the team accountable for managing fraud identification, fraud investigations fraud monitoring and fraud reporting for VodaPay Payment Services as well as the VodaPay Card Chargebacks process.

**Your responsibilities will include**:
**Fraud Management**
- Manage the fraud investigation and monitoring team
- Tracking and implementing fraud management strategies in-line with current fraud trends.
- Ensuring compliance requirements are met in terms of allowed thresholds for fraud
- Ensure compliance requirements are met as set out by the VPS acquirer.
- Work closely with the fraud analyst to implement new fraud rules or amend current rules
- Reviewing and implementing continuous process enhancements.
- Weekly operational reporting

**Chargebacks**:

- Monitoring and manage the disputes reported in conjunction with the card provider in line with association rules
- Monitoring and managing chargebacks in line with the card provider in line with association rules
- Monitoring and managing chargebacks assigned to the VPS payment service provider (aggregator) in line with association rules
- Ensure collection of chargebacks are made against sponsored merchants
- Weekly operational reporting

**Insurance claims**:

- Submit weekly insurance claims to the VFS insurance team as it pertains to lost or stolen terminals either reported by merchants or identified during the terminal collection process

**Must have technical / professional qualifications**:

- Matric is Essential
- Degree in Business Management or risk management would be an advantage.
- Previous supervisory experience within a fraud environment within a financial service environment.

**Core competencies**:

- Presenting and Communicating Information
- Planning and Organising
- Deciding and Initiating Action
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Administrative Skills
- Problem Solving Skills
- Analytical Skills
- Excellent interpersonal skills
- Proactive and driven.
- Communication skills
- Able to meet stringent deadlines
- Professional experience and knowledge of the Telecommunications industry strongly preferred

**We make an impact by offering**:

- Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications**:23 April 2024**

The base location for this role is **Vodacom Midrand Campus**

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.

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