Consultant: Customer Relationship Manager

2 weeks ago


Nelspruit, South Africa SITA Full time

To provide organisational capabilities and services to internal and external customers from conception to delivery

thus maximizing customer understanding, build customer relationship and improve customer satisfaction with the

aim of increasing profitability for SITA. To oversee, manage and execute projects / activities to establish relationship,

monitor, measure, and maintain client contracts, in accordance with legislative requirements and best practices, to

ensure that requirements are met.

**Key Responsibility Areas**
- Drive portfolio of customers in the assigned cluster to determine and assess existing customers’ needs with the

desired ICT requirements profile per cluster customer to provide effective solution approach to deliver within

existing contractual constraints, policies and SITA commercial service catalogue.
- In collaboration with service owners, including senior management and key stakeholders, drive the

implementation of targeted digital products and solutions for each cluster customer.
- Build, manage and maintain strategic relationships with Government Departments (i.e. SITA service owners) to

continuously sustain the SITA business.
- Perform analysis on cluster needs and requirements in collaboration with Business Development team and other

internal and external key stakeholders.
- Provide management support and ensure implementation, adherence and compliance to the Engagement

management methodologies and regulations.

**Qualifications and Experience**

**Required Qualification**: National Diploma or Bachelor Degree in Information Technology OR Computer Science OR

Bachelor degree in Commerce OR Marketing OR Business Administration OR Economics / BTech (at least NQF 6).

**Certification**: SITA to identify and invest in Sales Certifications.

**Experience**: 6 - 7 years working sales and IT experience in the engagement management/ relationship

management and/or project management. The incumbent will be required to consult and interact with relevant

Government Officials, GITOC Bodies, Government Governance bodies, industry partner, standards generating

bodies, accreditation and certification bodies at a senior management and executive level. The incumbent will be

required to participate and provide input in implementation of Customer related strategies, SITA Sales Methodology

and Sales Process. Must have strong sales and business management skills.

**Technical Competencies Description
Customer service management; Government Information Management; Business Development; Information

Technology management; ICT solutions and services; Project Management methodology; Enterprise Project

Management; Project Management Life-cycle; Knowledge of IT, Government ICT procurement processes, PFMA,

SITA Act and Regulations; Basic understanding of Contracts, Strategic Planning and ITIL knowledge; Sales

methodology and process; Application of project management methodology; Financial management principles

methodology; Government Business Reference Model; Policy Review & Implementation; Business writing; Strategic

Selling; Presentation Skills; Marketing & Sales Strategy Skills.

**Other Special Requirements**

Must be in possession of a valid driver’s license and have own vehicle available for business use.

**How to apply**

1. Register using your ID and personal information;
2. Use received one-time pin to complete the registration;
3. Log in using your username and password;
4. Click on “Employment & Labour;

1. Click on “Employment & Labour;
2. Click on “Recruitment Citizen”

3. Login using your username and password

**Closing Date: 27 January 2023



  • Nelspruit, South Africa Eduvos Full time

    **Job Advert Summary**: Eduvos is looking to hire the services of a Customer Relationship Marketer based at our Mbombela campus. **Meaning of Eduvos** The word Eduvos comes from the concept of your education. The “Edu” part of Eduvos talks about education and taking custodianship and responsibility. The “Vos” part of Eduvos talks about you,...


  • Nelspruit, South Africa TWK Agri Full time

    TWK Agri has the following vacancy available: Credit Relationship Manager within the Financial Services Division in the Mpumalanga Highveld area. **Responsibilities and Duties** - General management and establish of securities - Prepare accurate cash flow forecasts and analysis of financial statements received from clients - Follow company policies and...


  • Nelspruit, South Africa Recruitment link Full time

    **BRIEF OVERVIEW OF THE ROLE** **Service availability** - Ensure accurate service inventory throughout the customer lifecycle - Change management - Service continuity (both from a customer and core perspective) **Service unavailability** - Proactive internal and external escalation management - Escalation management **Customer maintenance** - Customer...


  • Nelspruit, South Africa Scholtz Partners International Full time

    Job Title: Sales Consultant Industry: Retail Area: Nelspruit, Mpumalanga **Salary**: Market-Related (Depending on Experience) **Description**: A Retail Sales Consultant is responsible for promoting and selling products or services. **Minimum Requirements**: - Minimum 2 year’s management experience - Own transport and valid Drivers License essential -...


  • Nelspruit, South Africa Cartrack Full time

    **Listing reference**: cartr_000419**Listing status**: Online- **Position summary** **Industry**:Telecommunication Services **Job category**:External Sales **Location**:Nelspruit **Contract**:Permanent **Remuneration**:Basic benefits commission incentives **EE position**:No **Introduction** - Do you want to be part of our dynamic family? Do you have...

  • Sales Consultant

    1 month ago


    Nelspruit, South Africa Empower Financial Services Full time

    **Sales Consultant** Contract Junior EE position R7,500 - R17,000 pm **Responsibilities** Establish and maintain a professional relationship with clients Continue their assessment of a client's needs and business objectives Help develop initiatives to increase customer satisfaction and retention Upsell a company's services and solutions. Manage a client's...


  • Nelspruit, South Africa Servest Careers Full time

    **Job Context**: Office Services ,a division of the Servest Group has positions for rental sales consultants for hygiene and related services.The Sales Representatives will report to the National Sales Manager and serve as members of the Team. The primary responsibility of the Sales Representatives will be that of Hygiene Services.The incumbent will be...


  • Nelspruit, South Africa Future Careers Full time

    **General**: **Job Title** - Property Finance Consultant**Job Category** - Sales**Location** - Mpumalanga**Employment Type** - Permanent**Area** - Nelspruit**Bee status** - Include All**Salary** - Market Related**Min Salary** - Not Set**Max Salary** - Not Set**Expiry Date** - 3rd March 2023**Deadline Date** - 3rd March 2023**Experience** - Experience...

  • Service Consultant

    1 month ago


    Nelspruit, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Aftersales Consultant

    1 month ago


    Nelspruit, South Africa Stepco Recruitment Full time

    **POSITION: Aftersales Consultant / Service Agent** **AREA: Nelspruit / Mbombela** Our well-established client (Automotive Industry) is looking for an **Aftersales Consultant** to strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer...


  • Nelspruit, South Africa Stepco Recruitment Full time

    **POSITION: Automotive Aftersales Consultant / Service Agent ( Premium Brands)** **AREA: Nelspruit / Mbombela** Our well-established client (Automotive Industry) is looking for an **Aftersales Consultant** to strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service...

  • Home Loans Consultant

    1 month ago


    Nelspruit, South Africa TLT Appointing Full time

    **Company Description** About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search - This is a full-time on-site role as a Home Loan...


  • Nelspruit, South Africa Ikusasa Recruitment Group Full time

    Role Purpose Management and servicing of direct personal lines insurance 55 plus client portfolios whilst ensuring a balance between the company's business priorities including growth and client retention whilst adhering to the insurance needs of clients, in conjunction with Financial Services Regulations. Experience and Qualifications - 3 Years'...

  • Sales Consultant

    3 weeks ago


    Nelspruit, South Africa Adzuna ZA B C2 Full time

    Minimum requirements:Grade 12 or equivalent qualificationExperience with sales and be sales drivenA minimum of 2 years' work experience in selling and identifying advertising focusesIn-depth knowledge of the media industry, on both digital and print platforms Strong interpersonal and negotiation skillsEffective communication skills in both Afrikaans and...


  • Nelspruit, South Africa MMI Holdings Ltd Full time

    Closing Date2023/03/21Reference NumberMMH230308-9Job TitleInvestment Development Consultant (Mbombela)Position TypePermanentRole FamilySalesClusterMomentum Distribution ServicesRemote OpportunityNone of the timeLocation - CountrySouth AfricaLocation - ProvinceMpumalangaLocation - Town / CityMbombelaIntroduction Momentum, a financial services provider of...

  • Sales Consultant

    2 weeks ago


    Nelspruit, South Africa Performability Recruitment Full time

    Our client in the Fintech space is on the hunt for Sales Consultants who have a network to tap into to build a customer base for their products. Your network must include a combination of formal and informal traders for example; Spaza shops, small supermarkets, Petrol stations, Forecourts, chain stores etc.Role purposeThe purpose of the position is to...

  • Sales Consultant

    1 month ago


    Nelspruit, South Africa PPC Recruitment Full time

    **Job Advert Summary**: To serve as liaison between customer and the company by identifying and contacting current and prospective clients, generating Ready-Mix Sales solutions and servicing customers to ensure satisfied customers through quality and consistency of service and product. **Minimum Requirements**: - Grade 12 Certificate with Maths. - 5+...

  • Financing Consultant

    1 month ago


    Nelspruit, South Africa iMasFinance Co-operative (Ltd) Full time

    **Job Purpose**: To establish and maintain customer/member and business relationships, render banking-related support services to them and sell loans and value-added products related to loans. The fulfilment of inbound/outbound calls to members in order to promote and sell loans and maintain relationships. **Outputs and Responsibilities**: - Sale of...

  • Service Consultant

    1 month ago


    Nelspruit, South Africa The Link Recruitment Full time

    **BRIEF OVERVIEW OF THE ROLE** **Query and service request management** - Regular and frequent updates to clients as per standard operating procedures (SOP) - Adhere to escalation management processes and procedures Quality Standards - Monitor and control the daily processing of administrative documentation as per processes, policies and systems defined...

  • Sales Consultant

    4 weeks ago


    Nelspruit, South Africa Sydsen Group (Pty) Ltd Full time

    Sales Consultant - Mbombela (Nelspruit) - MpumalangaA client in the Marketing industry is looking for a dynamic Sales Consultant to join their company.Minimum Requirements:Grade 12Proven record of excellent salesMinimum of 2 years' work experience in sales and marketingIn-depth knowledge of the media industryDeadline drivenValid driver's license and own...