Service Consultant

2 weeks ago

Nelspruit, South Africa Santam Full time

Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do?
A position has become available for a service consultant in the broker services department in Mbombela (Nelspruit), Mpumalanga.
responsible for delivering quality service to customers, who could be either internal or external to Santam (including
intermediaries, customers, partners and suppliers). The successful incumbent will provide support to address customer needs, concerns and issues. What will make you successful in this role?
- Provide customer service to customers requiring special attention.
- Serve as first line of contact for customer queries.
- Communicate with stakeholders to provide information, feedback and follow through on customer queries and/or instructions to team.
- Address unusual and non-standard customer issues.
- Task-related decision making within set policies and procedures.
- Schedule appointments on request.
- Assist with logistics and events and broker forum management.
- Provide reception services.
- Direct intermediaries to deal with correct channels.
- Monthly management cost analysis - variance reporting.
- Compile intermediary training lists and facilitates ad hoc requests. Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing dependently Customer focus - Contributing dependently Collaborates - Contributing dependently Being resilient - Contributing dependently Drives results - Contributing dependently Turnaround time
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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