Hotel Reservationist

2 weeks ago

Cape Town, South Africa HotelJobs.co.za Full time

A renowned 5* hotel is in search of an experienced Hotel Reservationist to join the team.

**Main Duties & Responsibilities**
- Making reservations for the Hotel and preparing rate proposals.
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel staff might need when interacting with a guest.
- Answer reservation calls in a pleasant and courteous manner, in accordance to LQA standards.
- Up-selling, when appropriate, by informing guests of special packages, or higher room categories.
- Assist & maintain an efficient administration system within the department.
- Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue.
- Ensure the ability to manage small room blocks.
- Actively endeavor to seek and resolve guest complaints, where possible, exercise judgment and escalate it to the manager.
- Inform other departments and follow up with regard to special instructions/facilities.
- Familiarize yourself and learn each hotel's offerings, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
- Prepare arrival/guest correspondence (check-in) packs for Front Office on a daily basis.
- Assist with booking of transfers, and other outlet requests and reservations such as afternoon tea, etc.
- Report any rate, system discrepancy to the Reservations Manager and any overbookings.
- Inform the Reservations Manager of any complaints, issues or concerns pertaining to reservations, guests and agents.
- Ensure optimal utilization of the PMS and maintain knowledge on all room types and their availability.
- Sending of invoices, and credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
- Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Paygate payments, un-allocated deposits etc.

**Required Qualifications, Skills & Experience**
- Matric / Grade 12 qualification
- Diploma / Degree from a reputable hotel school - advantageous.
- 2 years experience in Front Office or Reservations.
- Excellent telephone etiquette and verbal communication skills.
- Strong organizational skills and a high level of attention to detail.
- Ability to work without supervision.
- Customer service skills.

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