Key Account Manager

**JOB AT A GLANCE**:
Our Client is looking for a Key Account Manager To achieve revenue sales target set for the incumbent fiscal year and manage customer relationships to influence repeat business for The organization

**RESPONSIBILITIES**:
**Manage customer engagement & Account Management**
- Develop and maintain high level relationships within the various Mobile Operators (C, D and E levels) to expand the client market share and making the organization the preferred partner with key clients for future business.
- Gather customer intelligence information specific to the mobile operator industry to understand customer better to lead customer needs conversations.
- Perform market and competitor analysis specific to the mobile operators.
- Pitch and sell the organization product set to new clients utilizing a strategic, Conceptualised solution selling approach
- Engage the senior management on quarterly basis and or half yearly to facilitate the organization client top management engagement.
- Entertain Key Customers within budget set
- Attendance of customer events and conferences to more effectively engage with key clients.
- Retain existing customer business through renewal of contracts.
- Drive and support new products, services and solutions into client account, making use of diligent; robust and thorough account management principles.
- Manage pre
- and post-sales support to ensure seamless integration of the organization products into client’s business

**Measurables**
- Meet senior management quarterly / half yearly of key clients to develop client relationship
- Entertain customers within budgetary constraints.
- Use customer intelligence information to sell more creatively to existing or new customers
- 95% Renewal of business from existing clients.
- Yearly attendance of important conferences & seminars with the ICT/Telecommunications sector to engage new or existing customers.
- Customer Satisfaction (100%)
- Manage customer dissatisfaction (100%)

**Pipeline Management**
- Generate healthy pipeline opportunities, based on customer needs.
- Prepare an account strategy to outline the sales account plans, forecasts and pipeline management for new and existing customers
- Manage Sales pipeline.
- Keep the pipeline updated.
- Create action steps against pipeline to convert into sales.
- Provide quotes to customers.
- Forecast sales accurately and assess feasibility of opportunities.
- Assess historical data for trends in customer purchasing.
- Monitor order intake velocity

**Measurables**
- Positive order intake against sales targets set.
- Prepare an accurate and effective account strategy for new and existing account portfolios.
- Develop healthy pipeline and keep updated on a weekly basis for INVOCOMs.
- Provide quotes to customers according to SLA’s

**Manage internal stakeholders**
- Develop and maintain strong internal relationships with key BU’s to execute deliverables on key client accounts.
- Present the individual client interest within the organization to ensure that service adjustments are done where necessary.
- Resolve problems and manage risk to ensure that set targets on client accounts.
- Run internal Virtual Team INVOCOM’s
- Attend and contribute to Operational INVOCOM’s

**Measurables**
- Weekly or Bi-weekly meetings with internal stakeholders to develop and maintain strong relations.
- Resolve client queries within SLA’s by gaining buy-in or changes from internal service delivery.
- Weekly or Bi-weekly Virtual Team INVOCOMs

**Reporting**
- Perform forecasting and reporting on sales monthly and weekly or when required.
- Present monthly, weekly or quarterly qualified sales
- Use the CRM System to generate reports

**Measurables**
- Accurate reports and forecasts done timeously
- Budget should be prepared annually, at beginning of fiscal year.
- Update forecasts according to changes and highlight in INVOCOM.

**Administration**
- Obtain customer enquiries for services and ensure that quotations are done timeously.
- Receiving and processing orders
- Ensure ATP’s are and collected from the clients on time

**Measurables**
- All administration duties performed accurately and timeously

**Education**:

- Bachelors (required)

**Experience**:

- Sales or Account Management: 5 years (required)
- Mobile Operator segment: 5 years (required)
- Technical Telecom Understanding: 5 years (required)
- closing large deals in Mobile Operator Segment: 5 years (required)

Application Deadline: 2023/08/18