Reservationist - Protea Hotel By Marriott Sea Point

4 weeks ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 22195564

**Job Category** Reservations

**Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**CRITICAL TASKS**

**Policies and Procedures**
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

**Guest Relations**
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Address guests' service needs in a professional, positive, and timely manner.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

**Communication**
- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Talk with and listen to other employees to effectively exchange information.

**Working with Others**
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

**Quality Assurance/Quality Improvement**
- Comply with quality assurance expectations and standards.

**Physical Tasks**
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

**Reservation Services**
- Verify all reservation information with callers to ensure accuracy.
- Accommodate and document special requests in an accurate and efficient manner.
- Determine the most appropriate room type to meet guest requirements and maximize room rate.
- Explain guarantee and cancellation policies to callers.
- Describe room accommodations and benefit feature sale amenities to guests.
- Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
- Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Identify guest reservation needs by asking open-ended questions to obtain all necessary

  • Accounts Administrator

    4 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24031706 **Job Category** Finance & Accounting **Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures, postings, and documents for correct...

  • Commi Chef

    5 hours ago

    Cape Town, South Africa Marriott International Full time

    Job Number 24087983Job Category Food and Beverage & CulinaryLocation Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing...

  • Guest Experience Expert(Receptionist)

    1 month ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 22205656 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Handyman - Protea Hotel Mowbray

    4 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23146400 **Job Category** Engineering & Facilities **Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond and attend to guest repair requests....

  • Handyman - Protea Hotel by Marriott Mowbray

    9 hours ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    Job Number Job Category Engineering & FacilitiesLocation Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYRespond promptly to guest repair requests and efficiently communicate to resolve...

  • Front Office Manager

    2 weeks ago

    Cape Town, South Africa Protea Hotels Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARAdministering front office functions and supervising staff on a daily basis. Front office...

  • Front Office Manager

    1 month ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24013866 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....

  • Front Office Manager

    4 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23196444 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Front Office Manager administer the front office...

  • Hotel Cleanliness Expert

    1 month ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24014464 **Job Category** Housekeeping & Laundry **Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **FIXED TERM POST 1 FEBRUARY to 30 JUNE...

  • Handyman - Protea Hotel by Marriott Mowbray

    5 hours ago

    Cape Town, South Africa Marriott International Full time

    Job Number 24087903Job Category Engineering & FacilitiesLocation Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYRespond and attend to guest repair requests. Communicate with guests/customers to...

  • Hotel Cleanliness Expert

    1 month ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 22220149 **Job Category** Housekeeping & Laundry **Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other...

  • Clerk-accounting

    1 month ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24014466 **Job Category** Finance & Accounting **Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures, postings, and documents for...

  • Food & Beverage Waiter

    5 days ago

    Cape Town, South Africa Marriott Full time

    Job Number 24085594 Job Category Food and Beverage & Culinary Location Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa, South Africa Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting...

  • Food & Beverage Waiter

    5 days ago

    Cape Town, Western Cape, South Africa Marriott Full time

    Job Number: 24085594 Job Category: Food and Beverage & Culinary Location: Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa Schedule: Full-Time Located Remotely? No Relocation? No Position Type: Non-Management Position Summary: Our goal is not just to serve food to our guests, but to create a...

  • Cluster Sales

    4 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23076339 **Job Category** Sales & Marketing **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Promote awareness of brand image internally and externally. Use sales...

  • F&b Service Expert

    1 month ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23209755 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Cape Town North Wharf, 1 Lower Bree Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that...

  • Guest Experience Expert Night Auditor

    1 month ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23126888 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Front Desk Agent

    1 month ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24014756 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town North Wharf, 1 Lower Bree Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Food & Beverage Waiter

    4 days ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24085594 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Commi Chef

    9 hours ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NoRelocation? NoPosition Type Non-ManagementPOSITION SUMMARYPrepare ingredients for cooking, including portioning, chopping, and storing food....