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Client Liaison Officer

1 month ago

Nelspruit, South Africa Tych Business Solutions Full time

**Job ID**: 81437**Date Posted**: Posted 34 mins ago**Location**: Nelspruit**Job Title**: CLIENT LIAISON OFFICER - NELSPRUIT - MPUMALANGA

SKILLS, COMPETENCIES, QUALIFICATIONS, EDUCATION and EXPERIENCE

Essential
- Matric (Grade 12) and/ or
- Post
- matric qualification will be added as advantage
- At least 1 - 2 years customer background in call centre or service environment/ customer relations
- Computer literacy (MS office)
- Must be in possession of a valid driver’s license Own vehicle (advantageous)
- Must be willing to travel at short notice
- FAIS Accreditation or background will be added as advantage
- Knowledge of the South African medical scheme industry/ healthcare background (Advantageous)
- Excellent Interpersonal skills Persuasiveness
- Self-motivated and pro-active Networking skills
- Perform under pressure and driven to meet deadlines Creative and innovative
- Good written and verbal communication skills
- Team Player

KEY RELATIONSHIPS

Internal
- Principal Officer, Executives, Officers and Trustees Other: Scheme staff

External
- Members, Contracted Partners ,Healthcare Providers, Council of Medical Scheme, SPN and Stakeholders

KEY PERFORMANCE AREAS
- Administration and support
- Budget, expenses and procurement
- Correspondence And Documentation Processes
- Project Management
- Forums and committees
- Risk Management
- Staff Management Responsibility

LIMITATIONS
- Medical Scheme’s Act and Regulations Scheme rules and regulations
- Scheme policies and procedures
- All contracts entered into with the Scheme and SLA’S Board and Committee decisions
- Medical Scheme Act Regulatory Framework
- Governmental regulations and legislation

LIAISON OPERATING ENVIRONMENT
- Management, Staff, Members, Contracted Partners, Healthcare Providers, Council for Medical Schemes, SPN, and Stakeholders.