Superfund Professional Services Agent

18 hours ago


Johannesburg, South Africa PPS Recruitment Full time

**Job Advert Summary**:
**Purpose of the Job**:
The Superfund Professional Services Agent role will be responsible for PPS Mutual Superfund Administration functions as well as supporting the Operations Team with the managing of specific cases that might impact service delivery. This role works strictly on Australia hours.

**Minimum Requirements**:
**Education**:

- Post Matric qualification or on this path (compulsory)

**Experience**:

- Minimum 2 years’ experience in Operations.
- Data Analytics and an excellent understanding of data and Excel sheets

**Knowledge and Skills**:

- MS Office competencies
Knowledge of Insurance or Financial Services industry
PPS Mutual Product knowledge

**Computer Literacy**:
**Competencies**:

- Knowledge of PPS Mutual products relating to claims administration
- Attending to administration and follow ups
- Excellent communication skills, verbal and writing for claims administration
- Working with cross-functional teams to deliver exceptional service to all customers by attending to the SuperFund Rollovers.
- Continuously improve processes to deliver a better service and improve quality, this include processes on manual interventions.
- Ensure that the Jira tickets, and SuperFund mailbox is attended to.
- Start the correct SuperFund and OneVue workflows, with the documentation attached.

**Duties and Responsibilities**:
**Main duties and responsibilities**:
Superfund Professional Services Agent Administration (main responsibility)
- Perform quality assurance on daily files submitted.
- Start workflows for all members, Adviser and staff queries regarding to the Superfund.
- Attend PPSMutual meetings as scheduled to discuss any issues between the two parties.
- Assist Finance with credit control report.
- Update SuperFund details and send for collection.



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