Senior Account Manager

3 weeks ago

Johannesburg, South Africa Initiate international Full time

We have an exciting new career opportunity for a **Senior Account Manager** to join a gaming company in **Johannesburg**. They are looking for someone who is passionate, self-motivated, and detail-oriented. You will be responsible for successfully developing, maintaining and expanding all key account management activities. Does this **job** sound like the perfect challenge for you? Keep reading

Your key **job** responsibilities as the **Senior Account Manager** in **Johannesburg** will include:

- Management of a team of account managers and growing the team
- Develop customer relationships that promote retention and loyalty
- Work closely with customers to ensure they are satisfied with the services they receive and to improve areas of dissatisfaction
- Provide technical support to customers with the goal to keep customers satisfied.
- Updating and documenting all activities for new accounts into systems in an accurate and timely manner to track activities for future references with the business’s products
- Executing administrative meetings and events to educate and guide customers on products and services and its benefits to support customer buying selection
- Implementing research activities to analyse client feedback and monitoring new and existing project plans and executions for desirable results
- Notifying process problems and challenges to sales and marketing departments and maintaining brand relationships with sales and marketing teams and clients effectively
- Gather feedback from customers, study other customer success programs and analyse customer data to identify the best practices

Requirements for this **Senior Account Manager job** in **Johannesburg**:

- Bachelor’s degree in Economics or in Business Management is considered an asset
- Experience in a gaming call centre will be highly advantageous
- Must have experience in the betting and gaming industry
- Fluent in English, additional languages considered extremely valuable.
- Above average proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Self-motivated and ability to exercise independent judgment
- Excellent planning and organisational skills
- Strong drive for results
- Willingness to travel within South Africa, Africa and overseas
- Excellent written and verbal communication skills
- Preference will be afforded to Previously Disadvantaged Individuals

If you wish to view additional Gaming, Betting, & Gambling jobs, please click through to our **job** section.

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