Team Leader

6 months ago


Pietermaritzburg, South Africa Office Beacon South Africa Full time

**Job Description: Team Leader - Virtual Assistants and Client Care**

**Responsibilities**:
**Team Leadership and Management**:

- Provide strong leadership to a team of Virtual Assistants, fostering a culture of collaboration, growth, and excellence.
- Assign tasks and responsibilities to team members, ensuring workload distribution is fair and efficient.
- Conduct regular performance evaluations, provide feedback, and identify areas for development.
- Motivate and inspire team members to achieve individual and team goals.
- Foster a positive and inclusive work environment, promoting open communication and teamwork.

**Client Care**:

- Serve as the main point of contact for clients, understanding their needs and ensuring a high level of customer satisfaction.
- Establish and maintain strong relationships with clients, acting as a trusted advisor and addressing any concerns or issues promptly and effectively.
- Oversee the onboarding process for new clients, ensuring a smooth transition and understanding of their requirements.
- Monitor client interactions and ensure the team provides timely and accurate responses to inquiries, requests, and issues.
- Proactively identify opportunities to enhance client experience and deliver value-added services.

**Training and Development**:

- Provide guidance, training, and support to team members to improve their skills and knowledge.
- Stay updated with industry trends, best practices, and new technologies related to virtual assistant services and client care.
- Conduct regular training sessions to ensure team members are equipped with the necessary skills and knowledge to deliver exceptional service.
- Identify and address performance gaps through coaching, mentoring, and implementing performance improvement plans.

**Performance Monitoring and Reporting**:

- Establish and track key performance indicators (KPIs) to measure team and individual performance.
- Analyze performance data and generate reports to identify trends, areas for improvement, and opportunities for optimization.
- Provide regular updates and reports to management, highlighting achievements, challenges, and recommendations.

**Requirements**:

- Proven experience as a Team Leader or Supervisor in a virtual assistant, sales or client care environment.
- A completed undergraduate degree in any related field.
- Strong leadership skills with the ability to inspire and motivate a team.
- An undergraduate degree is a prerequisite for this role.
- Excellent communication and interpersonal skills.
- Customer-centric mindset with a passion for delivering exceptional client care.
- Strong organizational and time management abilities.
- Ability to thrive in a fast-paced, dynamic environment.
- Problem-solving skills and the ability to make effective decisions.
- Proficiency in relevant software tools and platforms used in virtual assistant services and client care.

This Team Leader role presents an exciting opportunity to lead a team of talented virtual assistants and drive exceptional client care within our organization. If you have the required experience, skills, **and** **a completed** **undergraduate degree**, we invite you to join our team and contribute to our continued success.
- **Our working hours are aligned with the US time zone. Our standard working hours are 3pm - midnight, South African time.**_
- **If you're a dedicated professional who excels at building client relationships and driving results, we invite you to join our team.**_

**Salary**: R10,000.00 - R14,000.00 per month

Application Question(s):
**Education**:

- Bachelors (required)

**Experience**:

- Team Lead: 2 years (required)


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