Head of Facilities

3 days ago

Cape Town, South Africa Teleperfomance SA Full time

**Job Title**: Head of Facilities

**Location**: Cape Town, SA

**Department**: Facilities Management

**Reports To**: Chief Operating Officer (COO)

**Job Summary**: The Head of Facilities is responsible for overseeing all aspects of facilities management within the organization. This includes ensuring the efficient operation, safety, and maintenance of all company buildings and infrastructure. The role requires a strategic leader with proven experience in managing facilities at a senior level, particularly within the BPO industry.

**Key Responsibilities**:

- **Strategic Leadership**: Provide strategic direction and leadership to the facilities management team, ensuring alignment with the company's goals and objectives.
- **Facility Operations**: Oversee the day-to-day operations of all facilities, including maintenance, security, cleaning, and space management.
- **Budget Management**: Develop and manage the facilities budget, ensuring cost-effective operations and adherence to financial targets.
- **Vendor Management**: Negotiate and manage contracts with external vendors and service providers, ensuring high-quality service delivery.
- **Compliance**: Ensure all facilities comply with local, state, and federal regulations, including health and safety standards.
- **Project Management**: Lead and manage facilities-related projects, including renovations, relocations, and new construction.
- **Team Management**: Recruit, train, and manage a team of facilities professionals, fostering a positive and productive work environment.
- **Sustainability**: Implement and promote sustainable practices within facilities management to reduce the company's environmental footprint.
- **Crisis Management**: Develop and implement emergency response plans and procedures to ensure the safety and security of all employees and facilities.

**Skills**:

- **Strategic Planning and Execution**: Ability to develop and implement long-term strategies for facilities management that align with the company's goals.
- **Budgeting and Financial Management**: Proficiency in creating and managing budgets, ensuring cost-effective operations.
- **Vendor Negotiation and Management**: Skills in negotiating contracts and managing relationships with external service providers.
- **Regulatory Compliance**: Knowledge of local, state, and federal regulations related to facilities management, including health and safety standards.
- **Project Management**: Experience in leading and managing facilities-related projects, such as renovations and new constructions.
- **Team Leadership and Development**: Ability to recruit, train, and manage a team of facilities professionals, fostering a positive work environment.
- **Problem-Solving and Decision-Making**: Strong analytical skills to identify issues and implement effective solutions.
- **Excellent Communication and Interpersonal Skills**: Ability to communicate effectively with all levels of the organization and external partners.
- **Sustainability Practices**: Understanding of sustainable practices and how to implement them to reduce the company's environmental footprint.
- **Crisis Management**: Skills in developing and implementing emergency response plans to ensure the safety and security of employees and facilities.

**Qualifications**:

- Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field. A Master's degree or MBA is preferred.
- Minimum of 10 years of experience in facilities management, with at least 5 years in a senior leadership role within the BPO industry.
- Proven track record of managing large-scale facilities and leading diverse teams.
- Strong knowledge of building systems, maintenance practices, and regulatory requirements.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Certification in facilities management (e.g., IFMA, BOMA) is a plus.

**Job Types**: Full-time, Permanent

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