Business to Business Team Leader
2 weeks ago
Surgo has partnered up with one of the top BPO Outsource Centers in South Africa offering BPO services to both local and international clients. The client is recruiting for a well-versed Business to Business Team Leader with outstanding B2B client services, to join their exciting international business unit.
**Key Responsibilities and Accountabilities**:
Lead and manage a team of B2B sales executives, providing guidance, support, and coaching to achieve individual and team targets.
Develop and implement sales strategies to drive revenue growth and meet/exceed sales objectives.
Foster a high-performance culture within the team, promoting teamwork, collaboration, and motivation.
Monitor team performance and provide regular feedback and performance evaluations to team members.
Identify training needs and conduct training sessions to enhance team members' skills and knowledge.
Establish and maintain strong relationships with key clients and partners, ensuring customer satisfaction and retention.
Stay updated with industry trends, competitor activities, and market conditions to identify new business opportunities.
Collaborate with other departments, such as marketing and product development, to align sales strategies with company goals.
Prepare regular reports on sales performance, market trends, and team activities for management review
**Requirements**:
Proven experience managing and coaching teams, with a track record of achieving sales targets.
In-depth understanding of the B2B sales cycle and demonstrated ability to navigate complex sales processes.
Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
Strong negotiation and communication skills, both verbal and written.
Ability to build and maintain relationships with key clients and partners.
Results-oriented mindset with a focus on driving revenue growth.
Analytical mindset with the ability to interpret sales data and market trends.
Proficiency in using CRM software and other sales tools.
Bachelor's degree in business, marketing, or a related field (preferred).
Experience working in a non-scripted environment.
You need the ability to think on your feet and be an exceptional communicator.
Extremely organized with a high level of attention to detail
Ability to multi-task and work as part of a team
Be a team player with confidence, energy, and enthusiasm.
Highly motivated with a passion for delivering exceptional business client services.
Previous business client service experience in an office environment
Polite Telephone Manner
Excellent Literacy and numeracy skills
Good PC skills with the ability to learn new systems quickly.
Proven experience in client service excellence
**Experience and Qualification**:
Business-to-business client services experience
Must have Work experience in a non-scripted office environment
Must have Matric/Grade 12
Clear criminal record
**Remuneration**:
R20,000 Basic pm
R3,500 Commission
R5,000 Client incentivised commission
R500 Shift Allowance
**Working Hours**:
Monday to Friday
Early Shift 14:00 to 23:00; Late Shift 15:00 to 00:00 (depending on Daylight Savings)
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