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Beauty Coach 50

5 months ago

Cape Town, South Africa Clarins Full time

Beauty Coach 50 - Woolworths Stellenbosch**Ready to bring passion into your career?**

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d’être_ is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?
- The Beauty Coach is an Ambassador of the brand’s uniqueness. A key part of this role is educating customers on Clarins “unlimited” philosophy. Delivering excellent customer care, listening to & understanding customer concerns, and participates to Clarins “unlimited” customers’ attention. Giving personalised beauty advice ensures that each customer feels valued and unique. The Beauty Coach is a member of a team. Individual set objectives are linked directly to the unlimited strategy and include actively participating in team goals, planning and executing counter events, maximizing new launches and establishing customer loyalty.**What you’ll do**:

- Delivering the best Clarins CARE Selling Ceremony to customers
- Lead the consultation and personalize the beauty ritual, understanding customers’ concerns
- Demonstrate the products in line with the Clarins protocols
- Offer cross-sell and cross-sample recommendations to customers
- Handle product objections and overcome selling challenges
- Conduct one-to-one remote consultations based on Distance Care principles
- Knowing and managing your customer
- Systematically collect and record and maintain acccustomersomers’ data information, observing confidentiality
- Support any CRM activities decided at store level (use the recall system)
- Knowing your offer
- Deliver products combination and product alternative proposals
- Remain informed of brand information and share the relevant information with customers
- Being a Brand Ambassador and activating your network
- Follow beauty trends and competitors’ news
- Share the brand’s 360° presence, promoting brand’s social media and e-commerce availability
- Driving business performance
- Understand sales KPI and activate the action levers to reach the required goals
- Report daily sales amount while highlighting any difficulties and recommendations
- Ensuring operations excellence
- Execute POS process and correctly use POS tools to maximize efficiency
- Ensuring POS attractiveness
- Participate to POS administration and ensure a high standard of hygiene
- Execute merchandising guidelines in the store
- Maintain optimum level of stocks, testers, samples and disposable sales tools
- Contribute to the perfect execution of launches, ongoing trade marketing animations and in-store events

**You are**:

- Customer Focused
- Team-player
- Self-motivated with a high level of energy, enthusiasm and engagement
- Proactive mindset, curiosity and eagerness to learn
- Highly Organized with good attention to details
- Self-aware with good emotional intelligence and control
- Flexibility and positive attitude
- Integrity

**You have**:

- Minimum Matric Certificate
- A passion for Beauty (strong interest & curiosity about news, brands, competitors)
- A passion for Selling
- Mandatory Requirements:_
- South African Citizenship (Employment Equity/Affirmative Action)

**We have**:

- 65 years of expertise in beauty and spa, with the Clarins and My Blend brands
- Unique products and innovative services
- A commitment to Social & Environmental Responsibility embedded in our raison d'être
- An inclusive work environment
- Development opportunities
- A broad training offer
- Attractive compensation and benefits
- If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.