Project Manager

6 days ago

Cape Town, South Africa Lobster Ink Full time

**Who we are?**

We are Lobster Ink - a solutions company that helps some of the world's most influential businesses navigate transformative change. Because people ultimately drive change, we develop training solutions that build their capability.

Our global team of 220+ Lobsters design award-winning digital products and produce recognised training content that provides 1 million+ people across 200 countries with the practical skills and knowledge needed to be great at what they do. We are brave, caring, tenacious, inventive and unconventional. We work with the biggest names in hospitality - our client list includes the likes of Marriott International, Hilton Worldwide, Waitrose and Partners and Dubai Tourism. We're also proud to be part of Ecolab, the global leader in water, hygiene and energy technologies and services.

As our client list grows, so does our need for exceptional individuals to join our teams in Amsterdam, Cape Town, Washington and the world. This is where you come in.

**What will you do in this role?**

The Project Manager is responsible for managing a project from commencement to completion, including translations, as well as the client experience alongside the guidance of the Programme Manager.

**What do you need to be great at?**

**Client Management**
- Owner of profitable and performance driven projects and client relationships.
- Manage the flow of all client and project communication.
- Client liaison when presenting project scopes, cost estimates and timing plans.
- To build and sustain loyal client relationships alongside the guidance of the Programme Manager so as to develop opportunities for growth of new and existing business.
- To be highly solution-focused and help clients achieve their objectives as smoothly and quickly as possible without jeopardising the Lobster Ink quality of work.
- To lead client meetings.

**Team Management**
- Mentor junior team members and lead with a strong, exemplary work ethic, to ensure best practices are followed at all times.
- Overall responsibility for project governance, ensuring all tasks are completed to the required standard.
- To provide strong guidance to the Junior team members to ensure that task deadlines and timings are consistently met.
- To encourage innovative thinking across the department and push team members to implement more effective ways of working that improve the timing and delivery of production outputs.
- To facilitate regular 'Learnings' workshops with Junior team members.

**Project Management**
- To compile accurate proposals, estimates and project budgets for production and translation projects.
- Set up and manage all assigned projects on our Project Management tool.
- Brief new project team members.
- Initiate project stand-ups and status meetings.
- Provide necessary direction and support to the team on the tasks and deliverables required.
- Manage project as per delivery plan and adjust where needed.
- To run client meetings, and assist team members with resolving project challenges and responding effectively to changing client needs.
- To manage client requests and flag any changes that impacts on scope change.
- To provide project updates to the Programme Manager.
- Actively track and mitigate project risks/issues, escalates in timely manner and drive teams to effective solutions.
- Enforce company process and manage the quality assurance (QA) phase for all projects.
- To deliver detailed recon reports in an accurate and timely manner.
- Ensure project closedown is completed timeously and as per standard procedure.
- Facilitate project debrief.

**Who you are?**
- Minimum of 3-5 years' experience as a Producer/Account Manager/ Project Manager with a proven track record in client engagement and retention.
- Management experience of a team is essential.
- Strategic as well as hands-on project/account management experience.
- Agency experience would be an advantage.
- Leadership presence and leadership skills will be a differentiator.
- Bachelors degree or similar.
- Qualification or certification in marketing, or project management.
- Production, education or agency background preferred.

**Who are you?**
- A systematic thinker who is confident, self motivated, articulate and practical.
- A very high level of resilience and the ability to adapt quickly to change.
- An aptitude for identifying and solving customer problems.

**Why is this an amazing opportunity for you?**
- We have an entrepreneurial culture where daily you have the opportunity to shape and influence in every role
- We are a global company
- We work with the best from around the world - we have over 25 nationalities in our team
- We offer flexible hours from different locations
- We have an aggressive growth strategy which offers constant opportunities for growth
- We make a difference by enabling potential in over 1 000 000 and counting users

**To be an A player at Lobster Ink you need to embody the following attributes**:

- **Brave**:At L

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