Systems Analayst Intern
12 hours ago
**PURPOSE**:
**What is the purpose of this job?**
This role is responsible for proactive analysis of the F&O system.
**RESPONSIBILITIES**:
**What are you responsible for doing?**
**IT Tasks**:
- Dynamics Finance and Operations Module Tasks:
- Checking and fixing product dimensions and settings in F&O (Dynamics Finance and Operations Module)
- Store creations in F&O
- Changing and or creating F&O user access roles
- Finding and exporting F&O data - eg:
- Loyalty card transactions
- Loyalty points available
- Gift card transactions tracking
- Stock on hand export for demand planning
- Collate F&O user details for investigation
- Warehouse location changes and configurations
- Batch job monitoring
- Dynamics process document creation
- Creating and Testing task recorder in dynamics
- User guide creation
**BI Tasks**:
- Dynamics Finance and Operations Module Tasks:
- Loading of promotions
- Monitoring of trade agreements
- Loading of trade agreements for Markdowns and Price Increase
- Trade agreement cleanup
- Implement product hierarchy on F&O
- Data export for analysis and distribution
- Process gap analysis
**ACCOUNTABILITIES**
**What will you be accountable for achieving?**
**KEY MEASURES**
**How will you be measured?**
Incidents logged
- All incidents logged within SLA standards
- All incidents not resolved within SLA to be reported daily
Accurate and timeous reports
- X reports prepared on a daily, weekly basis
- All supporting documentation filed in the appropriate manner and available for legal and reference purposes
Customer service trends analysis delivered
- Analysis of trend data
- Monthly and weekly reports
- Exception reports
- Implement a monitoring and tracking system
**COMPETENCIES**
**What competencies do you require?**
**What behaviours are you required to display in this role, in line with the values of the business?**
Innovation
- Plays a leading and supporting role in implementing initiatives at team level
- Identifies opportunities to improve the business through analysis of data
Customer Service
- Anticipates and resolves issues or obstacles that impede timely completion of tasks
**PERSONAL ATTRIBUTES**
**What behaviours are you required to display in this role?**
- Commitment to the internal customer service
- Commitment to high performance, delivery focused, and goal driven.
- Flexible and adaptable to changing circumstances and requirements.
- Identifies opportunities to improve the business.
- Anticipates and resolves issues or obstacles that impede timely completion of tasks.
- Attention to detail.
- Plays a leading and supporting role in implementing initiatives at team level.
**TECHNICAL COMPETENCIES**
**Systems, processes, and technical competencies**:
- Knowledge of relevant computer packages (e.g. Excel), able to capture information and produce reports based on the F&O system
- Knowledge of identified business systems
- Understanding of process compliance
**Finance and Business**:
- Understanding of business measures and targets directly relating to own role
- Ability to analyse and interpret finance and performance indicators at a detailed level
- Able to scrutinize and interpret written and financial documentation, identify mistakes and problems
**Health and Safety**:
- Understanding of relevant legislation and own role in maintaining a safe and healthy work environment
**Customer**:
- Understanding of the impact of own role on service delivery to internal and external customers
- Customer service mindset
**Self**:
- Ability to identify operational obstacles and opportunities and refer to appropriate management
- Able to work flexible hours in line with business requirements
- Ability to work under pressure whilst maintaining attention to detail.
- Continue to strive for a goal even in the face of adversity
**OTHER JOB REQUIREMENTS**
**What theoretical knowledge (e.g. degree / diploma) does the job require?**
- Grade 12 required
- Bachelor’s degree or the equivalent
- Advanced Excel
**What experience (e.g. previous exposure) does the job require?**
- Dynamics 365 Finance & operations - Business central minimum
- Demonstrates strong analytical and problem-solving skills.
- Blend of technical proficiency, business acumen, and effective communication
**REPORTING LINES**
**What is your position in the organization structure (1 up and 1 down)?**
- **
Reports to**:BI and IT Manager
- ** Direct reports**:None
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