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Operations Officer

2 months ago

Johannesburg, South Africa British Council Full time

Operations Officer

**Date**:18-Jan-2023

**Location**: Johannesburg, Sub Saharan Africa, ZA

**Company**:British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

**Operations Officer**

**Role Purpose**

To implement compliance and operations plans for the benefit of the British Council colleagues within South Africa and abroad. The role holder will be expected to contribute to directorate governance and report on behalf of the local leadership team by providing a range of confidential, administrative services.

**Main accountabilities but not limited to the following**:
Governance & administration services
- Delivers a range of administrative services within agreed corporate procedures, to maximize quality, continuity, and efficiency.
- Maintains accurate records as they relate to the work area and drafts routine and some non-standard documentation, reports, or financial analysis/reconciliations.
- Performs straightforward analysis, manipulation, and interpretation of data, tasks, or information, presenting findings/results accurately and appropriately to support effective maintenance of management information systems
- Occasional logístical support to the organization and delivery of internal and external activities, to ensure they run smoothly and efficiently.

Service support
- Receives and responds to inquiries from suppliers and maybe a specific point of reference on queries relating to an area of nominated responsibility. Identifies where more complex issues require resolution by others and refer to them accordingly.
- Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logístical or technical difficulties) and proactively alerts the Head of Operations to any issues of concern that are likely to impact service, project, or task delivery.

Relationship & stakeholder management
- Proactively communicates and liaises with others (inside and outside the British Council) to ensure effective coordination and delivery of goods, services, and activities.
- Builds an understanding of who’s who within the wider directorate to enable effective resolution of issues when they arise.

Finance management
- Monitors and takes responsibility for aspects of procurement for various goods and services following established procedures.
- Ensures that equipment and materials required for the successful delivery of projects and programmes are available and ready to use when required.

Managing self & others
- Plans and prioritizes own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily or weekly period.
- Tasks and coordinates others, such as internal colleagues or external suppliers, to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.

**Role-specific knowledge and experience**:
**Essential requirements**:

- Degree or diploma in administration, business, or another relevant area of study
- 3+ years experience in an administrative support or office management role in a structured environment with defined office practices and procedures.

**Desirable**:

- Experience working with a financial management system such as SAP or similar
- Ability to write clear business documents / communicate in English

**Further Information**
- **Pay Band **- 4**:

- **Remuneration: ZAR 22,664.00 Per Month**:

- **Contract Type **- One (1) Year Fixed Term Contract**:

- **Location - Johannesburg, South Africa**:

- **Additional information**:

- **Language requirements**:Strong written and oral English communication skills.**:

- **The role

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