Ecommerce Support

2 weeks ago


Johannesburg, South Africa DHL Full time

**IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.**

**IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER**
- Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes._
- We love our role in the world. And we’re looking for the right people to help us maintain - and grow it. People like you._

**Key responsibilities**
- Installation, support and maintenance of Customer Access hardware and software with problem solving skills
- Follow technological improvements and opportunities in line with policies and directions of regional IT to make better use of ESS tools to support our business
- Ensure an optimal performance of electronic shipping solutions through a follow-up of the predefined Service Level Agreement with the Business Units
- To implement ISO and Global SOP standards and procedures
- Being proactive and/or reactive support to external users about all requests on Customer Access systems
- Provide support for customer integration solutions
- Assist with UAT’s and RTP
- Implementing projects for the DHL customers according to their requirements
- Preparing monthly reports for local management and Global team
- Site visits for internal trainings and installations
- Driving customer satisfaction in a relationship which may require face-to-face interaction under problematic circumstances
- Achieving global targets
- Participating in cross functional training
- Setup a help desk in country that can support customer queries
- Conduct periodic country visits for rollout of the tools
- Make sure that Service Calls relating to Customer Automation systems are dealt in a timely and appropriate manner
- Distribute a monthly newsletter to all stakeholder providing details of status against plan, new and up and coming initiatives,
- Planning, managing and preparing the efficient use of ESS systems at Customer Access sites.
- To integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions

**Minimum Requirements**
- Diploma in Information Services / Computer Science
- 2 years of experience in IT customer support
- Possess Extended Markup Language (XML) knowledge would be an added advantage
- Proficient in IT and Software skills (Word, Excel, Powerpoint etc.)
- Possess excellent presentation, analytical, and motivational skills
- Strong teamwork / collaboration skills with good oral and written communication skills


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