E-commerce Customer Support Assistant

3 weeks ago


Johannesburg, South Africa Kontak Recruitment SA Full time

Rosebank, Johannesburg - Retail

**E-Commerce Customer Support Assistant (JB2781)**
Rosebank, Johannesburg
R8000 per month
An E-commerce store with iconic brands in the apparel, clothing and footwear space is looking for a proactive Customer Support Assistant to join their team to assist in managing day-to-day operations and ensure a high level of customer satisfaction.

**Duties**:
Monitor all customer reviews/feedback and take actionable steps to ensure that we meet customer needs.
Courier management.
Provide customer support on the front-end and direct messaging.
Manage support cases and be accountable for issue resolution.

Answering and managing client phone calls in a professional manner.
Calling clients to provide added assistance both online and in-store.
Handling all queries and issues.
Assist with order fulfillment and tracking.
following up deliveries ,change of order/address
Assist with In house photography as required.
Assist with any other tasks that are assigned, have good communication, and be accountable to finish tasks in a timely manner.
Housekeeping of workspace and surrounding areas.
Logging and managing of returns

**Requirements**:
Ecommerce store management experience.
Must be fluent in English
Excellent communication skills
Must have a professional attitude
Customer centric with ability to keep customers happy.


  • E-commerce Assistant

    4 weeks ago


    Johannesburg, South Africa L'Oreal Full time

    **Job**:E-Commerce Assistant **Reports to**:E-Commerce Manager: SSA **Contributes to strategy to grow total E-Com Sell Out & Sell in. Assists manager in managing E-Com P&L & Delivering Budget. Helps drive content optimization across divisions and countries.** **KEY JOB ACCOUNTABILITIES**: - Executes E-Commerce strategy built by Ecommerce Manager SSA...

  • E-commerce Assistant

    2 weeks ago


    Johannesburg, South Africa L'Oréal Full time

    Job: E-Commerce Assistant  Reports to: E-Commerce Manager: SSA Contributes to strategy to grow total E-Com Sell Out & Sell in. Assists manager in managing E-Com P&L & Delivering Budget. Helps drive content optimization across divisions and countries. KEY JOB ACCOUNTABILITIES: Executes E-Commerce strategy built by Ecommerce Manager SSA...

  • E-Commerce Manager

    19 hours ago


    Johannesburg, South Africa 467 Avon Justine (Pty.) Ltd (South Africa) Full time

    Description / Key Accountabilities 1. Strategy Development: 1.Design and implement a comprehensive e-commerce strategy that aligns with Avon’s overall business goals.2.Develop a growth roadmap to enhance online sales channels and marketplace integration, adapting strategies based on evolving market trends and consumer behaviours. 2. ...

  • Head of E-commerce

    7 days ago


    Johannesburg, South Africa Recruitment Matters (Pty) Ltd Full time

    **Responsibilities**: - Plan and provision the operational, promotional, and marketing functions within the eCommerce business. - Create, develop, and coordinate an online marketing plan to drive the overall net sales objective, brand site database and site traffic increases. - Develop and track key performance indicators (KPIs) and objectives in...


  • Johannesburg, South Africa L'Oréal Full time

    Job: E-Commerce Internship Reports to: E-Commerce Manager: SSA Contributes to strategy to grow total E-Com Sell Out & Sell in. Assists manager in managing E-Com P&L & Delivering Budget. Helps drive content optimization across divisions and countries. KEY JOB ACCOUNTABILITIES: Executes E-Commerce strategy built by Ecommerce Manager SSA amongst...

  • Head Of E-Commerce

    3 weeks ago


    Johannesburg, South Africa HR Genie Full time

    Our client seeks a dynamic and consumer-focused Head of e-Commerce with a proven track record in growing omnichannel brands. The ideal candidate should possess robust sales and marketing expertise, thrive in a hands-on, fast-paced environment, and demonstrate success in high engagement consumer experience brands. Reporting directly to the Marketing...

  • Head Of E-Commerce

    4 weeks ago


    Johannesburg, South Africa HR Genie Full time

    Our client seeks a dynamic and consumer-focused Head of e-Commerce with a proven track record in growing omnichannel brands. The ideal candidate should possess robust sales and marketing expertise, thrive in a hands-on, fast-paced environment, and demonstrate success in high engagement consumer experience brands. Reporting directly to the Marketing...


  • Johannesburg, South Africa Adzuna ZA B C2 Full time

    Relevant Diploma plus 5 to 10 years working experience within E-Commerce environmentSkills neededGraphic design / Platform Management / Digital Marketing / Data AnalysisUser Experience / Conversion Rate / Product Management / Payment GatewayCustomer Relationship Management / Mobile Commerce / Content ManagementCommunication and Collaboration...


  • Johannesburg, South Africa LMP RECRUIT Full time

    Relevant Diploma plus 5 to 10 years working experience within E-Commerce environment Skills needed Graphic design / Platform Management / Digital Marketing / Data Analysis User Experience / Conversion Rate / Product Management / Payment Gateway Customer Relationship Management / Mobile Commerce / Content Management Communication and Collaboration skills ...


  • Johannesburg, South Africa LMP RECRUIT Full time

    Relevant Diploma plus 5 to 10 years working experience within E-Commerce environmentSkills neededGraphic design / Platform Management / Digital Marketing / Data AnalysisUser Experience / Conversion Rate / Product Management / Payment GatewayCustomer Relationship Management / Mobile Commerce / Content ManagementCommunication and Collaboration...

  • Head Of E-Commerce

    3 weeks ago


    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Our client seeks a dynamic and consumer-focused Head of e-Commerce with a proven track record in growing omnichannel brands. The ideal candidate should possess robust sales and marketing expertise, thrive in a hands-on, fast-paced environment, and demonstrate success in high engagement consumer experience brands. Reporting directly to the Marketing...


  • Johannesburg, South Africa Professional Career Services Full time

    Employer DescriptionSupplier of Industrial and construction equipment.Job DescriptionManage the day-to-day tasks related to the online shop, including daily sales reporting, checking orders, and managing the online packing team etc.Product data management ensuring all product descriptions, Product Images and other product information are up-to-date and that...


  • Johannesburg, South Africa Professional Career Services Full time

    Employer Description Supplier of Industrial and construction equipment. Job Description Manage the day-to-day tasks related to the online shop, including daily sales reporting, checking orders, and managing the online packing team etc. Product data management ensuring all product descriptions, Product Images and other product information are up-to-date and...


  • Johannesburg, South Africa Havas Johannesburg Full time

    Mission and responsibilities Develop and present client strategies to meet their e-commerce needs Execute the e-commerce strategy by engaging the right resources and/or implementing the plan Ensure and measure the e-commerce campaign success; implement optimization actions when required Ensure client satisfaction Ensure optimal delivery Collaborate with...


  • Johannesburg, South Africa JSM Business Services Full time

    Our clients e-commerce division has grown exponentially over the last few years. Their environment is fast-paced, innovative and performance driven, and they are hyper focused on customer experience, which drives every decision, process and task. A passion for process, efficiency, and product quality, with strong attention to detail and project management...


  • Johannesburg North, South Africa Paradigm Recruitment Full time

    E-Commerce & Direct Marketing (CRM) Specialist - JHB North This position is NOT remote **Requirements**: Relevant Degree / Diploma in Marketing/Data Analytics. 7+ years’ experience Experience in online customer journey mapping and orchestration Experience in a direct marketing and e-commerce Understanding of the retail e-commerce space Experience using...


  • Johannesburg, South Africa Professional Career Services Full time

    Employer DescriptionSupplier of Industrial and construction equipment.Job Description Manage the day-to-day tasks related to the online shop, including daily sales reporting, checking orders, and managing the online packing team etc.Product data management ensuring all product descriptions, Product Images and other product information are up-to-date and...


  • Johannesburg, South Africa Professional Career Services Full time

    Employer Description Supplier of Industrial and construction equipment. Job Description Manage the day-to-day tasks related to the online shop, including daily sales reporting, checking orders, and managing the online packing team etc. Product data management ensuring all product descriptions, Product Images and other product information are up-to-date...


  • Johannesburg, South Africa Professional Career Services Full time

    Employer DescriptionSupplier of Industrial and construction equipment.Job Description Manage the day-to-day tasks related to the online shop, including daily sales reporting, checking orders, and managing the online packing team etc.Product data management ensuring all product descriptions, Product Images and other product information are up-to-date and...


  • Johannesburg, South Africa Professional Career Services Full time

    Employer Description Supplier of Industrial and construction equipment. Job Description Manage the day-to-day tasks related to the online shop, including daily sales reporting, checking orders, and managing the online packing team etc. Product data management ensuring all product descriptions, Product Images and other product information are up-to-date...