Divisional Head

2 weeks ago

Pretoria, South Africa Affirmative Portfolios Full time

**Business Development Manager ~ Marketing ~ Senior Management ~ Business Management**
**Pretoria**
***:
**DIVISIONAL HEAD: CUSTOMER PARTNERING**

**PRETORIA**

**PERMANENT**

**SALARY - MARKET RELATED**

**Reports to** - CHIEF OPERATIONS OFFICER

**Overview**:
To position the organisation to grow and retain the client base to ensure increase in revenue/market share in line with the organisation’s needs; build a world class corporate brand and oversee the development and execution of the company’s Customer Engagement Model to enable relevant business solutions in line with the organisational mandate.

**Key Responsibilities**:
**Strategic Leadership**
- Lead the development, management, and execution of the Customer Partnering (Product, Solutions, Client & Market Innovation / Marketing and Communications / Sales & Business Development / Customer Services / Business Solutions and Advisory Services) strategy and provide input into the overall strategy, policy and decision-making direction of the organisation.
- Accountable for the tactical annual work plans and associated procedures to ensure a single sales point of entry thus building cohesion across all relevant business sectors in support of the organisational mandate.
- Collaborate with the COO to direct a comprehensive Customer Partnering strategy and revenue growth in the organisation in order to drive performance, improve profitability and ensure organisational sustainability.
- Ensure the alignment of the Customer Partnering strategy with the requirements of all relevant sub
- business units, through the development and execution of strategic work plans.
- Set and drive comprehensive strategic goals and objectives for high-performance and growth to support the company and subsidiaries strategy and objectives.
- Ensure the effective management of the entire extended Customer Partnering value chain (both internal and external) in line with overall strategy.
- Lead and ensure the establishment, maintenance and improvement of Standard Operating Procedures, policies, and guidelines relating to Customer Partnering in consultation with the COO and executive members
- Develop a Centre of Excellence to balance technical know-how with customer/stakeholder requirements.
- Ensure productivity is measured effectively against set strategic objectives.
- Establish and oversee an integrated organisational marketing, sales and business solutions blueprint to leverage growth opportunities.
- Lead the development of business development frameworks and associated sales tactics to enhance and grow the organisations footprint.
- Ensure that the team achieves set objectives and that corrective actions are taken where the operational objectives are not achieved.

**Operational Management**
- Develop and execute the Customer Partnering Operational Plan to meet capacity and requirements in line with the overall plans.
- Drive operational process implementation, efficiency and process flow integration within Customer Partnering
- Convert divisional operational plan into business activities and targets to attain growth targets.
- Establish and manage the implementation of all aspects of the Customer Partnering function, including the implementation of effective methodologies, pipeline and metrics tracking, business processes, workflows and tools.
- Lead the development of marketing and sales strategy formulation and revenue generation metrics
- Lead the establishment of the brand value proposition across the business value chain to develop and convert prospects and leads to enhance the customer base whilst maintaining existing customers.
- Establish corporate frameworks for all communication publications and advocacy material, whether online or print.
- Manage and assess the business landscape for signs of emerging sales risks and implement appropriate mitigation interventions.
- Lead the development and implementation of the company’s customer journey experience mapping and improvement plans.
- Lead the establishment of inbound and outbound marketing methodologies.
- Analyse and improve the organisation’s brand performance, brand competitiveness and public relations image to expand the customer base.
- Establish and manage the optimal marketing mix and associated sales tactics in collaboration with business units for products and services.
- Identify, analyse and communicate overall Customer Partnering trends and results to the heads, business unit managers and identified stakeholders.
- Actively identify new products/solutions and new markets to drive growth.

**Risk and Compliance Management**
- Responsible for the coordination and maintenance of quality risk management in line with SANS/ISO 31000, Accreditation and regulatory requirements.
- Monitor changes in legislation and the regulatory environment and ensure that appropriate operational controls are implemented and aligned to address new requirements.
- Support and provide evidence to all internal and external a

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