Head of Operations | Johannesburg

Found in: Talent ZA 2A C2 - 3 weeks ago

Pretoria, South Africa The Recruitment Council Full time

Are you a seasoned professional in operations management, ready to make a significant impact in the financial services industry?

Our client is seeking a dynamic and accomplished Head of Operations to drive key initiatives and enhance operational efficiency:

  • The role of the Head of Operations is to develop and implement long-term operational strategies and ensure that high impact initiatives are executed effectively on a daily basis.
  • Oversee and support successful operational performance of company-wide projects that impact client service delivery including business administration, technology, processes and claims fulfilment.
  • Provide effective leadership & management of business risks and help ensure that business risks are identified, assessed, managed, and integrated into the business strategy.
  • Establish a strong focus on continuous improvement and adapt to changing circumstances and play a key role in driving organizational success.
  • Responsible for leading and managing the operational teams.
  • Frequently integrates with other business functions to drive broader work strategies which may impact entire organization.
  • Collaborate with Regional Teams to achieve enterprise wide consistency.
  • Will have high degree of autonomy operating within general management direction and functional policies.
  • Focus is on operations during the current year but participates in establishing multi-year (1-3) strategies and business plans.
  • Responsibilities:
  • Drives operational and business change across the organization.
  • Focuses on driving operational efficiencies and business changes to ensure organization meets objectives.
  • Ensures all operations functions are fit for purpose and achieving strategies and goals.
  • Ensures operational processes deliver effective and compliant service to clients and support the client facing teams.
  • Contributes to the operational change strategies.
  • Ensures processing systems meet the business requirements.
  • Monitors Management Information (e.g. activity analysis) and changes approach accordingly.
  • Works in partnership with other Business Unit or Exco leaders/ heads to deliver divisional initiatives around operations and administration.
  • Leads a significant team to deliver against client needs and manage the performance of that team.
  • Ensures that processes and measures are in place for monitoring and maintaining standards of business conduct consistent with the company, legislative and regulatory requirements.
  • Contributes to and participates in the company's-wide senior management groups, committees and ad-hoc project teams and other bodies as necessary.
  • Works on significant and unique issues requiring proficiency in a complex area requiring a broad grasp of practices or principles in a highly specialized field or in cross-functional settings.
  • Possesses an in-depth knowledge of organizational objectives.
  • Develops and implements annual operating plans, consistent with objectives set at next higher organizational level.
  • Often has budgetary responsibility for functional area.

Qualification:

  • Be in a possession of a Bachelors degree.
  • Have an insurance related tertiary qualification.
  • An MBA or related qualification is preferable.

Experience:

  • Have a minimum of 5 years managerial experience.
  • Previous applied experience in managing end to end strategic operational functions across the value chain.
  • Minimum of 5 to 10 years commercial/ corporate experience.
  • Be dependable and respect confidentiality.
  • Have a high work ethic and must have the ability to function effectively under pressure.
  • Be a team player, have the ability to build good relationships, support and actively participate in, and contribute to any team initiatives.

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