Front of House Manager

5 months ago

Umhlanga, South Africa HotelJobs.co.za Full time

My client in beautiful Umhlanga is looking for friendly, efficient and guest centric FOH Manager to help lead the team of their unique dining experience
- Creating the mood, vibe and energy with the goal of achieving ultimate customer satisfaction
- Greeting and welcoming guest, answering calls, and directing as needed.
- Managing walk in, on
- line and telephonic bookings including deposits and seating
- To lead and organize the front office and restaurant team, to set and maintain standards and to strive to always keep improving standards whilst maintaining budget and gross profit.
- Plan, organize, direct, and coordinate the team members for a sensational experience, being well-prepared and presented, to enhance the brand and profits derived from activities, food, and beverages.
- To efficiently administer and action daily mail, staff rosters, leave forms and other paperwork that is required to ensure accurate records.
- Manage shifts which include daily decision making, planning while upholding standards, product quality and cleanliness.
- To ensure the guests receive the highest level of painting, food and beverage service by establishing random checks and ascertaining customer's satisfaction
- To ensure the correct billings are done for all bisque, food and beverages.
- Establishing policies and procedures
- Effective stock control
- Ordering, receiving, and controlling of stock of bisque and such other consumable items.
- Training of staff
- Branding and social media activities
- Advertising and soliciting customers.
- Event management and co-ordination with F&B
- Such other duties and responsibilities as required.

Minimum Requirements:

- Qualification related to the Hospitality industry.
- 5 years previous experience in a restaurant or similar role
- Excellent command of the English language and great customer relations/ service skills
- Must be well groomed, energised, organised, ambitious, dependable, courteous, and flexible.
- Effective complaint handling skills, service recovery skills and diligence
- Knowledgeable on restaurant service standards, and table side service
- Team leader, excellent with staff and the ability to work well under pressure.
- Must be charismatic, energetic, enthusiastic, and driven to succeed.
- Must be willing to work extra hours when required.
- To take personal responsibility for any guest situations, seeing the situation through until a positive resolution is established

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