Production Support Analyst

4 days ago


Durban, South Africa TLT Appointing Full time

Company Description

About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search

**Job Description**:

- Resolve production requests & incidents.
- Analyze incident reports to determine underlying causes of issues and to determine ways in which to proactively prevent their reoccurrence (User training, system enhancements, process reengineering etc.).
- Clearly document resolutions to recurring issues
- Understand business processes/workflow and system integration.
- Clearly understand the system job schedules and the interdependencies between them.
- Collaborate closely with developers, BA’s and DBA’s to determine and specify the best fit solution in line with current technology and architecture best practices.
- Roll-out of system enhancements and fixes to UAT, Production following all prescribed IT processes.
- Participate in knowledge transfer to ensure better grasp of the product and domain for both yourself and the team.

**Qualifications**:

- Matric and preferably BComm in Information Systems or other high quality tertiary education certificate, diploma or degree
- Minimum of 2 years of relevant experience pertaining to support and analysis, development or testing in an IT software development environment

Additional Information
- All your information will be kept confidential according to EEO guidelines.



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