Chinese Speaking Boutique Client Advisor

5 months ago

Johannesburg, South Africa Insphired Recruitment Solutions Full time

Our client in the Luxury Retail Jewellery industry is currently looking for **Chinese Speaking Boutique Client Advisor** in Johannesburg.

**Responsibilities**:

- Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.
- Listen and understand clients' needs, providing customized advice and introducing them to the discovery of the Brand.
- Establish and develop relationship with existing clients and engage new customers to the brand.
- Work with integrity and respect to ensure operational effectiveness.
- Contribute to the store and service KPls achievement.
- Register clients' data in the dedicated system for future contact, personalized CRM actions and client development purposes.
- Perform all CRM one to one activities.
- Ensure that all front area of the shop is clean, and products are displayed as per VM guidelines.
- Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
- Perform on-line training modules and participate in defined training sessions in order to develop own knowledge on different topics.
- Provide an inspirational, luxurious shopping experience, maximising every sales opportunity.
- Support peers and colleagues in efficient running of the boutique.
- Demonstrate excellent product knowledge and drive to achieve store targets.

**Requirements**:

- Marketing and Customer Relationship Management techniques experience is also ideal.
- Proficiency in Chinese and English written and verbal is essential.
- Strong customer service and negotiation skills.
- Strong Business awareness and the ability to network for prospective clients outside of the store in order to enhance and build own client base is essential.
- Knowledge of the brands products, selling skills and store procedures is an advantage.

**Remuneration**:

- R240 000 - R360 000 per annum.

**Salary**: R20,000.00 - R30,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

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