Sales Supervisor
1 week ago
1. Job Purpose
The purpose of the Sales Supervisor is to achieve sales targets through the effective management of an inbound sales team
2. Job Objectives
Achievement of sales objectives
- Responsible for the effective communication of sales targets and tracking and monitoring team member performance accordingly
- Implement sales improvement plans and monitor effectiveness of the plan
- Resolve escalated customer concerns / challenges
- Escalate unresolved concerns/ challenges to Inbound Sales Manager
Customer Experience
- Monitor the team’s customer interaction and verify whether it is aligned with company standards
- Intervene where required
Staff Supervision
- Responsible for effective management of human resources through the implementation of performance management, development, corrective action and leave management
3. Job Requirements
3.1 Qualifications
NQF 4 Matric or Equivalent Essential NQF 5 General Management Essential
3.2 Knowledge
Product Knowledge
Customer Care
Conflict Resolution Process
3.3 Experience
Sales Supervisor/ Team Leader and or related experience 2-3 Years’
Team management 1-2 Years’
3.4 Skills
Negotiation
Communication and interpersonal Skills
Analytical Problem solving
Assertiveness
Initiating Corrective Action
Performance Management
PRP System
Numerical Comprehension
D365 (Sales Module)
3.5 Competencies
People Management
Initiative and responsibility
Effective Communication
Steadiness
Constructive Teamwork
Execution
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