Credit Operations Supervisor: Collections
2 weeks ago
We are looking for someone to lead, guide, develop, support and manage a team of Collectors, while ensuring that key performance requirements are achieved and delivered in line with operational requirements, processes and systems.
**Requirements**:
Key Responsibilities
- Staff scheduling
- Staff training
- Staff performance monitoring
- Managing poor performance
- Recruitment
- Managing the daily work flow processes
- Daily, weekly and monthly reports
- Call monitoring
- Rotating night shift
Qualifications and Experience
- Matric
- Previous supervisory experience (minimum of 3 years)
- Essential to have experience and knowledge of Vision Plus, as well as experience in a Call Centre/Credit environment. Collections experience would be required.
Competencies
- PC literacy (Word, Excel, Outlook)
- Exceptional verbal and written communication skills
- Strong people skills
- Pro-active and energetic
- Highly service orientated and results driven
- Must be able to multitask and make decisions
- Organised and methodical
- A role model with Credit Services
- Leadership potential
- A strong track record of consistent performance within Credit Services.
**Benefits**:
Working Hours:
- The call centre hours is Mon - Saturday 7.30 - 19.30
- The supervisor will work either the early or late shift on a rotation basis.
- Off Saturdays, are also on a rotation basis
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