Service Manager:billing&member

1 month ago

Cape Town, South Africa Health Solutions Full time

**Introduction**
- Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.**Role Purpose**
- To ensure the smooth functioning of the billing department by leading a team of staff and managing key client relationships related to corporate groups and individuals with regards to the billing and collecting premiums function.**Requirements**:

- Finance related tertiary education will be an advantage.
- Minimum of 5 years' experience within the billing environment.
- At least 6 months’ management or supervisory experience will be an advantage.
- Momentum Health system knowledge will be an advantage.
- Strong Computer skills (MS Office).

**Duties & Responsibilities**
- Effective management of the debt book within Scheme mandate.
- Effective management of the additional products debt within the mandate.
- Ensure escalations are resolved accurately and timeously.
- Develop and maintain relationships with key internal and external stakeholders.
- Workforce distribution, allocation, and prioritizing - plan processes and services, schedule, and co-ordinate to achieve efficiency and quality standards.
- Ensure accurate, complete, and timeous reporting within the agreed mandates.
- Continuous review and enhancement of operating guidelines (including system enhancements).
- Management of a team in terms of daily operations, responsibilities, measurement, mentoring, coaching and performance management.
- Leading sustained performance - continuously focusing on reinforcing high performance to ensure a workforce can meet objectives.
- Change management.
- Encouraging and maintaining positive staff morale.
- Ensuring adequate development and training of all staff.
- Driving cross skilling of staff to ensure multi-department service delivery.
- Drive appropriate projects within the area that will enhance the service delivery to both internal and external stakeholders.
- Provide input on new products on billing related issues.
- Drive holistic approach to debt management to achieve client centric service solutions.

**Competencies**
- People management skills.
- Creativity and innovation.
- Business acumen.
- Excellent communication skills.
- Organisation and attention to detail.
- Analytical thinking.

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