Specialist Digital Process Automation

7 months ago


Centurion, South Africa Telkom SA Limited Full time

**Core Description**:
Develop and implement digital, innovative processes of complex cross departmental improvements to deliver the required business outcomes. Initiate, design, automate and implement processes across the Openserve business value chain to improve the efficiency and effectiveness and to streamline operations to improve the Customer experience and increase market share.

**Competencies**:
**Functional Knowledge & Skills**

Business Processes; Telkom policies and procedures; Client expectations and requirements; Change management; Team dynamics; Process management principles and tools; Analytical; Process mining, Data mining; Systems thinking; Facilitation and presentation techniques; Project management; Problem solving; Decision making; Change Management; Mentoring and Coaching

COMPETENCIES

**Thought Leadership**: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches; **Market Leadership**: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks; **Business Leadership**: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities; **People Leadership**: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people; **Personal Leadership**: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; **Values Aligned with Openserve Values**

**Responsibilities**:
To view the full responsibilities, please click on the enclosed Job Description attachment.

**Required Certification**:
UI Path Robotic Process Automation would be an advantage.

**Qualifications**:
Relevant 3 year Degree/ Diploma (NQF level 6)

**Experience**:
5 years relevent expereince in a process management environment.

**Special Requirements**:
Valid driver's license.

Ability to work under pressure for long durations

**Comments**:
Preference will be given to AA/EE applicants.



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