Aviation Coordinator

6 days ago

Cape Town, South Africa Travelopia Full time

**We are excited to be on the search for an Aviation Coordinator to join the Aviation function at Travelopia.**

Travelopia is the world's largest collection of experiential travel brands, most of which are pioneers and leaders in their sector. Sailing adventures, exploration, safaris, luxury tours, arctic expeditions - our brands are as diverse as they are exciting, creating unforgettable experiences for 750,000 customers each year. A truly global business with customers from 30+ source markets traveling to 70+ destinations.

Following private equity acquisition in 2017, the group has been on a journey shaping and investing in an exciting future. The safety, security and well-being of our customers and colleagues is our number one priority and we are strengthening this area of the business to develop the ways in which we manage the risks and challenges that are a characteristic of the adventurous experiences our customers love to enjoy

This role requires you to take responsibility for the end-to-end process of booking air including managing the reservation, ticketing and ARC reconciliation. You will be serving the requirements of all Travelopia North America businesses including Quark, TCS and Yachts.

**What you will be doing**:

- Use all available systems but principally Amadeus to obtain the best flights and fares to meet the businesses requirements - ad-hoc and groups.
- Use detailed airline net/negotiated/published fare contracts.
- Use expert fares knowledge to drive the lowest possible rate on all itineraries seeking fare combinations where relevant.
- Co-ordinate the group booking process including obtaining best rates, holding space, time limits, release back, naming and ticketing.
- Provide a courteous and efficient service to all our customers, at all times.
- Issuing and reissuing tickets for both published and net fares.
- Processing any changes/cancellations to bookings as required.
- Ensure all ticketing deadlines are met
- Take full ownership for resolving errors and recovering costs associated with ADM’s.
- Managing all queue’s daily within the GDS, ensuring all PNR’s are actioned and customers notified of any changes where applicable.
- Keep up to date with all work related product and service updates.
- Attend any training sessions with product and system suppliers that are relevant, ensuring current and best practice are followed at all times.

**What you will be doing**:

- First class interpersonal skills with the ability to communicate at all levels of the business, both verbally and in writing.
- Organised and logical approach with the ability to prioritise a heavy workload and work under pressure and to deadlines
- High levels of initiative and exceptional problem-solving skills
- Customer focused, driving to exceed customer expectations
- Self motivated and driven to achieve performance targets
- Team player with flexible attitude
- Attention to detail, with a good administrative background.
- Previous experience in making complicated flight (ad hoc & group) bookings
- Must have GDS experience, preferably Amadeus
- Excellent geographical and airline knowledge
- Experience in ticketing, including reissues and refunds
- A flexible approach to working hours as there may be out of hours coverage required, on an ad-hoc basis

**If you love to travel and would like the opportunity to be a part of a global travel business then we want to hear from you

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