General Manager

4 months ago

Durban, South Africa Talksure Full time

**MAIN PURPOSE OF THE ROLE**

To manage all the strategies and operations related to the sales divisions of the business, ensuring high levels of performance and compliance in line with budget and contractual expectations.

**DUTIES AND RESPONSIBILITIES**

**Overall management of the sales divisions**
- Oversee performance of campaigns to ensure achievement of targets
- Management of relationships with key partners, internal and external
- Negotiate and ensure delivery on contractual obligations
- Keep abreast of data usage and associated costs and conversions
- Ensure regulatory and compliance related matters adequately understood and met
- Manage the budget and associated targets for each campaign ensuring revenue and sales targets are achieved
- Report performance to management and Board as required highlighting issues, concerns, and action plan to improve performance

**Leading and motivating a high performing team**
- Undertake line management of sales managers including day to day support and development, performance appraisal, disciplinary matters, resource planning etc
- Ensure that adequate training and coaching is provided to support new employees, new product launches and continuous improvement within the campaign
- Mentoring and skill transfer with junior managers within the campaign
- Ensure targets are set and achieved on an individual and team level

**Communication with other business units and stakeholders**
- Forge positive relationships with other departments such as HR, IT, finance, L&D and QA to support performance within the campaigns
- Communicate clearly with such departments to ensure adequate and appropriate support is provided to teams and managers
- Liaise with stakeholders such as product or system providers to ensure up to date knowledge and early identification of potential issues

**Compliance with relevant legal and regulatory requirements**
- Lead on script development ensuring the need for sales volume is does not compromise on quality and compliance
- Ensure that key legislative and regulatory requirements are adhered to within sales management
- Establish appropriate controls to ensure compliance with above and to minimise exposure to risk
- Lead on preparation of relevant information for internal or external audits, verifications, and inspections
- Act as operational Responsible Manager (linked to AFSL etc) for the sales floor as required

**Keeping abreast of external market developments**
- Keep up to date on competitors in the market to ensure selling opportunities are maintained
- Understand changes in customer profile / demographic and potential impact on sales process or payment profiles
- Understand staff movement and attrition and put in place initiatives to prevent destabilisation of campaigns
- Identify and work towards potential funding opportunities through for example DTI

**Contribute to the strategic leadership of the wider business**
- Represent the sales business unit at Executive level, and at Board level as required
- Identify potential strategic opportunities and partnerships
- Develop proposals for discussion at board
- Manage budgetary contribution for business unit

**QUALIFICATIONS AND EXPERIENCE REQUIRED**
- Matric
- Degree/ Diploma is an added advantage
- RE, FAIS and KI qualification advantageous
- At least 5 years of experience in a similar role e.g., Campaign Director, Call Centre Manager, Senior Ops Manager or Head of sales
- Must have managed over 500 insurance call center seats
- Proven track record with solid references
- Exposure to the DSTV Insurance Campaign would be an added advantage
- Must have insurance experience within the call centre industry
- Ability to manage multiple campaigns
- Ability to read and understand statistical information
- Ability to spot trends or patterns
- Project management approach
- Experience in budget management
- Experience of large-scale people management and skill development
- Experience of driving high performance work culture
- Experienced in management of cross departmental relationships
- Knowledge of good practice in relation to QA and coaching processes
- Understanding of data, diallers and systems used by the business
- Experience of managing relationships with external stakeholders
- The ability to connect legal requirements with everyday job functions
- Relevant qualifications or willing to achieve within reasonable timescale
- Knowledge of call centre / sales environment and key challenges herein
- Experience operating at Executive and Board level

**BEHAVIOUR AND COMPETENCIES REQUIRED**
- Highly organised
- Logical analytical approach
- Effective communication
- Leadership qualities
- Able to see bigger picture
- Strategic thinker
- Strong interpersonal skills

**Salary**: A Lucrative CTC is on offer.

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