Inbound Senior Reservations Travel Consultant X2
7 days ago
We are looking for travel consultants to join our fantastic team who service South African-based DMCs dealing with the inbound tourism markets. The travel consultant needs to be able to select the most appropriate options given time and budget constraints. To ensure success as a travel consultant, you should plan arrangements in accordance with guests' requirements. An outstanding travel consultant will monitor and tend to all queries within short turnaround times.
Based in the office on a full-time basis in Century City, Cape Town.
**Travel Consultant Responsibilities**:
- Responding to inquiries about our company's services and offerings.
- Determining each customer's requirements, including destinations, length of stay, and mode of transport.
- Ensuring that customers pay prior to commencement of travel.
- Informing customers about the cancellation policy, including salient dates and all penalties.
- Ascertaining and adhering to the available budget.
- Selecting the most appropriate transport based on the available finances, requisite departure and arrival times, and preferred duration of transit.
- Securing accommodation that is best suited to the budget and location of choice.
**Travel Consultant Requirements**:
- High school diploma or equivalent.
- Qualification in tourism or similar is preferred.
- Demonstrable experience as a travel consultant, with expertise in Southern African travel arrangements.
- Computer literate, with exceptional desktop research and professional writing skills.
- Top-notch interpersonal skills, including communication, respect, and empathy.
- Ability to source the best quotes.
- A knack for delivering multiple outputs within tight turnaround times, as needed.
- Capacity to deliver commendable services that surpass clients' expectations.
- A team player.
**This role is for you if**:
- You are a doer - someone who does not wait to be asked. Rather, you look for opportunities and seek to fill them efficiently and quickly.
- You are respectful and honest and value a team approach.
- You are flexible, resourceful and have an innovative, independent approach to problem-solving.
- Your organisational skills are top-notch, and you can handle fast-paced, fast-changing environments.
- You can manage external and internal resources
**This role is NOT for you if**:
- You like working in a rigid corporate environment - 9 to 5 where you can check out, outside of normal working hours
- You struggle with self-motivation and time management
- You like routine and predictability
- You are easily overwhelmed by changing environments
- Take things personally and need lots of emotional support
- Require strong supervision and management
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