Senior Inbound Consultant

4 weeks ago


Cape Town, South Africa Tower Group Full time

Our client based in **Cape Town** is looking for a friendly, energetic and driven **Senior Inbound Consultant** to complement their vibrant office environment and to handle international tour operator enquiries.

**The position is within the clients' USA & Australasia Division.**

**Key Performance areas**:

- Having a passion for the travel industry
- A Minimum of 5 years inbound tour consulting experience required
- Experience with working with overseas tour operators
- In depth product and destination knowledge of Southern Africa
- All-rounder, with experience in FIT and ad hoc group quoting and processing
- Experience with designing itineraries for ADHOC tailormade enquiries
- Experience with creating & quoting packages for agent websites
- Attention to detail
- Specialist advice on destination to agents
- Quoting of itineraries and related services
- Processing of converted quotes to bookings from cradle to grave
- Handling of an after-hours phone on a rotational basis
- Ability to work on Microsoft Word
- Figures orientated
- A creative edge
- A good comprehension of protocol involved with senior management of corporate customers
- A team player - thus someone who can receive directive from colleagues when need to achieve a mutual goal
- Engaging with a myriad of Southern African suppliers to ensure you secure the best product/service coupled with the best possible price
- Strong negotiating skills with both suppliers and clients
- Take ownership ensuring all elements are taken care of in a professional and organised manner
- Must be able to multitask between current & new quotes
- Extend excellent customer service
- Be honest, creative, positive, and fair
- Fit in with our company culture
- A can-do attitude with the ability to be proactive and enthused about their work



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