Ict Administrator
3 months ago
**Purpose of the Role**:
To provide 2nd Level Support for Cloud, Desktop, Server, and Networks for Lesedi IT Systems across all sites.
**Key Performance Areas**:
- Attend and close Servicedesk calls within SLA timeframe
- Manage, maintain, and support VoIP systems
- Oversee printers/plotters company-wide, including reporting
- Support and maintain SDWan (FortiGate, Sonicwall, etc.)
- Manage Wi-Fi AP and controllers company-wide
- Provide cloud support to end-users (e.g., Office 365)
- Set up and maintain procedures, guides, and SOPs
- Provide end-user training and induction
- Assist with laptop/desktop lifecycle management
- Manage network cabling and switch support
- Oversee NOC dashboard monitoring and call logging
- Monitor UPS functionality across all server room sites
- Liaise with 3rd party vendors for hardware and software support
- Assist with server setup/management/maintenance
- Support ICT Manager with site initiation and planning
- Participate in DR testing as required
- Provide monthly reporting and feedback
- Maintain current ICT training to ensure optimized business support
**Qualifications**:
- IT Degree or 3-year IT Diploma
- CompTIA A+, Network+, Server+
- ITIL certification
- CCNA or three years of Cisco/Aruba level switch management experience
- FortiGate experience (Advantage)
- Equivalent MCSA or MCSE (Advantage)
**Experience**:
- Minimum 3 years of relevant working experience
- Intermediate level experience in:
- Servicedesk/Helpdesk and Application Support
- VoIP, Printer, Network, and Server Support
- Desktop Support (Laptop, Desktop, Printers, Networks, Office Applications)
- Adobe Acrobat
- Multifunctional Printer support and vendor management
- Experience with VMWare/Nutanix (Advantage)
- Cloud services experience (Advantage)
- Office 365 Administration (MS Teams, SharePoint, OneDrive, Exchange)
**Competencies**:
**Knowledge**:
- Intermediate understanding of:
- Laptop/Desktop systems
- Printer technologies
- Network infrastructure
- Server environments
- VoIP systems
- ERP systems
- Mobility solutions
**Skills**:
- Proficient in providing support for:
- Laptops/Desktops
- Printers
- Networks
- Servers
- VoIP systems
- ERP systems
- Mobile devices
- Strong problem-solving abilities
- Excellent communication skills
**Behaviour**:
- Customer-oriented approach
- Ability to work under pressure and meet SLAs
- Proactive and self-motivated
- Team player with the ability to work independently
- Continuous learning mindset to stay current with IT trends
- Flexible and adaptable to changing technologies and business needs
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