Transformation Programme Engagement Manager

2 weeks ago

Johannesburg, South Africa VCIT Insight Full time

Scope of Services Definition
- Collaborate with programme team to identify the voice of the programme
- Create style guides and brand voice outlines for all projects within the programme
- Consult with programme team to develop effective communication procedures
- Edit all programme communication and facilitate approval where required
- Collaborate with internal communication departments to develop programme material
- Coach and assist team members on improving communication skill
- Perform communications research and monitor the progress of various communications strategies

Key responsibilities:

- Working closely with the change manager/lead, manage engagement with project/programme/portfolio stakeholders internally and externally to establish strong working relationships
- Development and successful delivery of integrated stakeholder engagement and communications plans in accordance with the overarching stakeholder engagement strategy
- Manage relationships with key business and external stakeholders to facilitate a common understanding of changes, impact thereof and change plans.
- Manage integrated stakeholder mapping and prepare communications to stakeholders and respond to stakeholder enquiries
- Work collaboratively with other members of the project team, the PMO, and the communications team
- Review, design and develop communication plan, content and appropriate channels of communication in close collaboration with Corporate Communications team
- Provide briefings and support to technical teams for meetings with stakeholders, this includes assisting with on-boarding of project teams and vendors
- Arrange and attend stakeholder meetings with technical team members and ensure feedback of stakeholder responses and requests to technical teams are responded to within agreed timescales
- Prepare and manage stakeholder engagement workshops, roundtable and forum logistics including developing agendas, project plans, and production of reports
- Facilitate relevant communication sessions and engagements and use creative and participative ways to deliver this in collaboration with relevant programme/project/portfolio
- Ensure accurate audit trail maintained of all stakeholder engagement and all contact/activities are recorded on stakeholder database
- Conduct relevant assessments to assess the communication loop - have the messages landed with stakeholders, suggest possible mitigation actions
- Utilise and modernise channels example websites, video material and creative graphic creative ways to engage and/or update stakeholders
- Provide input into monthly reports for PA PMO
- Develop integrated project/programme/portfolio stakeholder management and communications dashboard to provide a single view of stakeholder engagement and communication across the programme/portfolio

**Administration**
- Provides updated actual and estimated hours and timelines, as well as expenses incurred and anticipated, to Change Management Programme Manager.
- Ensures timeous administration in the Change Management areas of training, communication and resistance management.
- Provides progress reports to the Change Management Programme Manager

**Key performance measures**:

- Implementation of the integrated programme plan and set outcomes achieved.
- Programme material and content developed
- Effectiveness of communication initiatives measured on a regular basis

**Important relationships**
- Relationships with programme and project managers, HOD’s, Divisional heads, change management team, Communication department to ensure integration and well executed implementation of communication initiatives

**External Relationship**:

- Relationships with vendors allocated to / providing services to the programme initiatives
- Knowledge, experience and personal competencies

**Education and experience**:

- A bachelor’s degree in communication or related field.
- Post graduate degree will be favourable
- Minimum 8 - 10 years’ of job-related change management stakeholder engagement and communications experience
- Experience working on large scale organisational projects in a multi-functional organisation.
- Experience in project managing change initiative or other relevant businessexperience.
- Experience with facilitating workshops.
- Experience in negotiating for desired outcomes.
- Knowledge and personal competencies:
**Problem Solving Style**:

- Identifies, clarifies/defines and works through challenges towards a defined outcome.
- Leadership: Strategically orientated concerned with ensuring the current and future viability of the Area/Bank.

**Respecting each other**:

- Value: Demonstrates dignity of all people. Respects others and what the Bank stands for.
- Leadership: Role models and attitude of respect towards and appreciation of all.
- Drives the appreciation of diversity within the business.

**Delivering to Shareholders**:

- Value: Manages one’s time and resources to ensure that objectives are achieved affectively a

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