Assistant Service Centre Manager

3 days ago


Johannesburg, South Africa MECS Africa Full time

South Africa, Gauteng - Jhb Western Suburbs
- Location: Roodeport
- Salary: R30 000 + medical aid + pension fund

Our client is a catering equipment supplier.
- Assist with managing and overseeing the operation.
- Assist with managing the forward planning and direction of functions within the Service Centre and facilitate and
- implement changes to improve and develop services. Improve cost efficiency and productivity within the Service
- Centre from a managerial standpoint.
- Report to management on overall efficiency and performance of the Service Centre.
- Responsible for job allocation and job flow in the service centre including job scheduling.
- Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs and labour
- allocation for day-to-day operations.
- Assist with leading and participating in strategic expansion projects.
- Respond to customer requests for updates on the status of their jobs and keep the communication channels open
- to ensure information is accurate and customer satisfaction is achieved.
- Receive and review feedback from customers and follow up to ensure customer satisfaction.
- Investigate customer complaints and concerns arising from product failures and suggest appropriate solutions.
- Discuss with management team to identify appropriate course of action.
- Responsible to promote a safe working environment.
- Assist with analysing the current procedures and activities to identify and present opportunities for improvement of
- the Service Centre.
- Maintain and build good relationships with customers.
- Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
- Promote a Health and Safety culture within the Service Centre.
- Assist with ensuring the adequate maintenance of tools, equipment, and other materials in the Service Centre.
- Provide technical guidance and positive leadership to the Service Centre team.
- Assist with ensuring quality work from all technicians.

For more information please contact:

- Zimkitha Twantwa



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