Housekeeping Manager

3 weeks ago

Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

5* Boutique Hotel close to Stellenbosch is looking for an experienced Housekeeping Manager. The Housekeeping Manager will manage the housekeeping department, implement and monitor systems and conditions that provide guests and operations with outstanding service. Liaise with all appropriate internal and external parties, always demonstrating service excellence and a positive guest experience.
- Implement and monitor policies, processes and standards to ensure an effective high
- quality housekeeping service is provided to guests and the operations team.
- Scheduling staff, delegating duties and managing outputs of the housekeeping team
- Implement and monitor processes to understand the department’s needs and expectations of guests, and report on same
- Provide direction, oversight and guidance to the housekeeping team.
- Ensure housekeeping department implements all relevant security and health and safety policies, processes and procedures.
- Ensure the housekeeping team provides impeccable service to guests consistently.
- Ensure the development of a housekeeping team that pays attention to detail, takes initiative, and works competently and confidently as one team
- Ensure processes reflects a care for spaces, furniture, and equipment
- Perform HR related administration and ensure that it is kept up to date and reporting submitted on time.
- Deal with complaints, solve problems, special guest requests and any other issues that may arise.
- Consistently strive to achieve maximum performance and always promote a professional service-oriented environment.
- Maintain effective and positive working relationships with team members and other operational / support areas.
- Understand the company’s values and strategic goals, and work within these parameters while challenging convention and looking for ‘new and better ways of doing things’ to maximize business operations.
- Identify areas in which waste can be reduced, financial savings made and monitor service practices to achieve waste reduction targets.
- Ensure that all housekeeping team members receive regular performance feedback and support their documented development plans.
- Ensure that training is given to the housekeeping department regularly and that a training plan is followed.
- Direct supervision of all training, performance management, scheduling and assigning of daily duties and long-term projects
- Controlling the operational budget, labour costs, equipment and supply requisition
- Actively promote a safe and hazard free work environment
- Take responsibility to ensure all required tasks are completed accurately and within given time frames.

**Requirements**:

- Matric Certificate & Relevant tertiary diploma
- At least five years’ experience as a housekeeping manager
- The ability to convey clear instructions to colleagues while being mindful of tight operational deadlines.
- Ability to focus intently on ensuring consistent high-quality personalised service
- Fluent English speaker
- Competent working knowledge of Word and Excel, Outlook and other Hotel Management Systems
- Efficient time management skills
- Keen attention to detail with excellent follow-through capabilities
- Diplomatic and able to deal with people at all levels with confidence and ease, friendly and welcoming disposition.
- Able to remain calm and maintain professional outlook, even when under pressure.
- Drivers licence with own car will be an advantage

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