Client Success Associate

2 weeks ago


Durbanville, South Africa No Joke Marketing Full time

The Client Success Associate serves as the steady hand to make sure that everything is getting accomplished for each of the members. They eat, sleep and breathe project management. Their role centers around ensuring successful delivery of each member’s monthly marketing program that includes publicity, digital advertising, social media management, content creation, and web development aimed at positioning the member as the authority in their industry, community or marketplace. The account manager must be proactive, organized, and possess high follow-through ability.

**Expected Outcomes**:

- Ensures 100% of tasks are completed on time and within budget based on contracts
- Help manage SEO, PPC & Content team. Guaranteeing all tasks are completed on time

**Requirements**:

- Managing growth and development of accounts in his/her assigned Account Team.
- Maintaining strong, trusting relationships with Members and serving as their primary contact within the Account Team.
- Coordination with the various in-house experts - paid traffic, search engine optimization, social media, design and development
- Working with the Account Team to ensure sound planning, timely execution and solid Member relations.

**Preferred Skills & Experience**:

- 2 years’ experience in Account Management/ Project Management or related field.
- Attention to detail
- Strong interpersonal skills, with a service mentality
- Demonstrable experience in managing client relationships and proving ROI
- Articulate and persuasive writing and speaking skills
- Ability to problem-solve; flexible and resourceful
- Outstanding attention to detail

No Joke Marketing is an entrepreneurial, high growth company with opportunity for advancement and lots of upward mobility. Professional development programs offered.

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