Divisional Manager

**SUMMARY OF POSITION**

The PMO Division Manager will be responsible for leading and managing daily operations to achieve business goals and maximize profitability. As PMO Division Manager your duties also include guiding management staff in your division, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld and preparing operations and financial reports. The PMO Division Manager will also lead the Data Centre White Space design and solutions. The PMO Division Manager will be the Program Manager for the Project managers reporting to PMO. The PMO Division Manager will also be Business Developer and is responsible for building a market position by locating, developing, defining, negotiating, and closing business relationships The PMO Division Manager is responsible for fostering a positive environment and ensuring customer satisfaction as well as running the Division in a professional manner. He/she must have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

**ROLES AND RESPONSIBILITIES**
- **Operations**:

- Oversee the operations of the branch by developing and maintaining the branch operation that increases sales, profitability, market share and customer and employee satisfaction
- Planning, evaluating, and optimizing operations to be efficient and cost-effective.
- Direct all operational aspects of the branch to include procurement and warehouse operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals
- Participate actively in community, business and industry organisations to build a network of contacts that improve the presence and reputation of the Branch and Company in the local area
- Providing direction and guidance to business unit managers
- Ensure service delivery is at its best at all times
- Ensure the safekeeping Company assets, including structures, equipment, inventory and cash
- Solicit feedback from subordinates, peers, and other team members with the goal of personal or operational improvement
- Manage the Branch honestly, follow high ethical standards, and comply with all government and Company regulations
- Achieving profitability goals and objectives of the Branch
- Enforcing and maintaining personnel policy
- Communicate with other Branches and Senior Managers by sharing information and business opportunities
- Increasing personal knowledge and expertise in business and appropriate technology
- Follow Company policies and procedures
- Maintain proficiency in computerised systems and other technologies as required
- **Division Financials**:

- Analyse and evaluation of activities, costs, operations, budgets and forecast data to determine Branch progress towards stated goals and objectives
- Develop sales and expense budget for the Branch operations (Budget planning)
- Co-operate fully with Credit department in extending and enforcing credit policy
- **Customer Relations**:

- Ensure that all handover documents are completed to project Company standards, and delivered to the client within a reasonable time frame after completion for project closure
- Meeting clients, site visits and site quality control
- Contact contractors/developers etc. in pursuit of business
- Successfully resolve customer issues timely and professionally, provide customer assistance as needed
- Maintain positive attitude towards customers and associates by being friendly and courteous
- Maintain contact and friendly relationships with customers and suppliers, building a favourable Company image
- Provide quotes for clients
- Stay abreast of competing markets, development, building, etc. in the community and surrounding areas
- **Coordination and Project / Program Planning**:

- Meet with existing and potential Clients
- Quote on projects (including internal costings)
- Develop a detailed project plan to track progress
- Manage Implementation Processes ensuring effective Quality assurance and the overall integrity of the programme - focusing inwardly on the internal consistency of the programme, and outwardly on its coherence with infrastructure planning, interfaces with other programmes and corporate, technical and specialist standards
- Ensure all projects are delivered on time, within scope and within budget.
- Managing third party contributions to the program.
- Processing claims during the projects
- Ensure that all areas of work performance are properly staffed and directed and in accordance with the Quality Management System
- Report and escalate deviations in budgets, plans, etc. to Senior Management
- **Stock Management**:

- Ensure availability of resources (stock etc.) and allocation of the resources
- Coordinate resources for timely and flawless execution of projects
- _**Solutions design**- Analyse current Data Centre Wh