Client Relationship Manager

2 weeks ago


Cape Town, South Africa POP WAREHOUSE (Pty) Ltd Full time

**Job Description - Client Relationship Manager**

Job Summary:

- Maintain the company’s existing relationships with a client/ group of clients so that the clients continue to engage with POP Logistics in a sustainable and positive manner

Reporting Structure:

- Reports into National Head of Client Services

Min Qualifications
- Matric (with Maths) with a relevant degree/Diploma
- Minimum 5 years Relevant experience and proven track record in Client Relationship or Key Account management
- High computer competency in Excel; Word; PowerPoint required

Skill set & requirements
- Good Financial Acumen
- High computer literacy, understanding and proficiency
- Excellent written and verbal skills (English main business language)
- Strong interactive and co-ordination abilities
- Strong numeracy skills with demonstrated attention to detail
- Able to consistently work under pressure and meet deadlines
- People management & leadership skills
- Excellent organization and planning skills
- Must be accurate & detailed
- Ability to multitask in stressful situations
- High sense of urgency
- Ability to be effectively plan, organize, audit
- Must be prepared to work outside of business hours
- Ability to work quickly and accurately on an independent basis
- Display initiative to quickly identify and resolve variances, failures, and discrepancies
- Strong Problem-solving skills
- Ability to multitask in pressurized situations and trouble shoot
- Keen sense of urgency
- Strong cognitive processing ability

Job Description and Key responsibilities
- Managing the relationship with the client to high standards
- Interface with client and account co-ordinators
- Identifies and anticipate client requirements
- Determine availability and promotion of company services
- Mediates process, resolves issues
- Executes within the service level agreement
- Play major role in providing client consultation
- Knowledge and awareness of clients’ organization and structure
- Staying aware of client news and changes
- Maintenance of client records and updating of changes
- Communicates, monitors billing procedures
- Establishes and promotes goodwill with customer
- Reviews client history and contact customer as follow up activity
- Financial controls and ensuring responsible budget management at all levels
- Analyse and interpret key account performance information and ensure daily, weekly and monthly monitoring of relevant performance metrics
- Receive Client Planning requirements and translate into actionable, understandable distribution plans with realistic close off as required
- Self-measurement on service levels and presentation to line manager
- Act as a point of contact for ensuring excellence and accuracy in service and distribution feedback to client issues
- Communication of special invoicing requests from clients
- Ensuring that all outbound and inbound jobs are processed, actioned, and delivered on time according to orders placed by clients.
- Actioning quote requests from client suppliers for repairs and liaising with client on repairs required.
- Reports and updates to clients on items missing or damaged from events.
- Ensuring that all quotes submitted to clients are closed off with PO from client for invoicing
- Liaising with client and suppliers in the event of a call-out - both during office hours and after hours
- Tracking after hours and weekend installations and collections
- Running an Events Calendar and ensuring accuracy
- Ensuring data accuracy
- Ensuring that stock is cared for and kept safe
- Checking of POP Equipment and ensuring regular maintenance is performed
- Using a triage system for event prioritization and coordinating equipment for the events
- Reporting on damages monthly
- Reporting on redundant items monthly
- Ordering of consumables and tracking the use of consumables
- Contact sessions with Clients quarterly or as required
- Weekly planning session with EM’s, clients as required

**Salary**: R25,000.00 - R30,000.00 per month

COVID-19 considerations:
Not at present but this may change

Application Deadline: 2023/06/15


  • Client Relationship Manager

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa CF Consulting Full time

    OVERALL PURPOSEThe role requires one to manage a book of Ultra High Nett-Worth clients and be the primary contact for client families and co-ordinate their overall affairs and engagement with the Company. It will involve close and regular interaction with clients and third parties of the Group as well as with internal departments and business...

  • Client Relationship Manager

    Found in: Whatjobs ZA C2 - 6 days ago


    Cape Town, South Africa CF Consulting Full time

    OVERALL PURPOSE The role requires one to manage a book of Ultra High Nett-Worth clients and be the primary contact for client families and co-ordinate their overall affairs and engagement with the Company. It will involve close and regular interaction with clients and third parties of the Group as well as with internal departments and business units.  ...

  • Client Relationship Manager

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Cape Town, South Africa CF Consulting Full time

    OVERALL PURPOSEThe role requires one to manage a book of Ultra High Nett-Worth clients and be the primary contact for client families and co-ordinate their overall affairs and engagement with the Company. It will involve close and regular interaction with clients and third parties of the Group as well as with internal departments and business...

  • Client Relationship Manager

    Found in: Talent ZA C2 - 7 days ago


    Cape Town, South Africa Old Mutual Full time

    Description This role is responsible for the complete end to end resolution of technical and complex client queries, escalations or complaints, whilst strengthening & maintaining relationships between clients/intermediaries and Old Mutual. The incumbent is individually accountable for achieving results through own efforts, often working across...

  • Client Relationship Manager

    Found in: Whatjobs ZA C2 - 6 days ago


    Cape Town, South Africa Candidate Connect Full time

    Unique opportunity to join a well-established family owned business as a Client Relationship Manager .  The business has a niche Quantitative Risk product offering into the asset manager industry.    More about the role:  The role has a primary focus of Customer Success / Client Relationship Management. With a secondary focus into the Quants side,...

  • Client Relationship Manager

    Found in: Adzuna ZA B C2 - 1 week ago


    Cape Town, South Africa Adzuna ZA B C2 Full time

    Unique opportunity to join a well-established family owned business as a Client Relationship Manager. The business has a niche Quantitative Risk product offering into the asset manager industry. More about the role: The role has a primary focus of Customer Success / Client Relationship Management. With a secondary focus into the Quants side, should there be...

  • Client Relationship Manager

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Cape Town, South Africa Candidate Connect Full time

    Unique opportunity to join a well-established family owned business as a Client Relationship Manager. The business has a niche Quantitative Risk product offering into the asset manager industry.  More about the role: The role has a primary focus of Customer Success / Client Relationship Management. With a secondary focus into the Quants side, should...


  • Cape Town, South Africa POP WAREHOUSE (Pty) Ltd Full time

    **Job Description - Client Relationship Manager (Events) - Start Date 1** **March 2023** Job Summary**:Maintain the company’s existing relationships with a client/ group of clients so that the clients continue to engage with POP Logistics in a sustainable and positive manner** Reporting Structure**:Reports into National Head of Client Services** - Cape...

  • Client Relationship Manager

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Candidate Connect Full time

    Unique opportunity to join a well-established family owned business as a Client Relationship Manager. The business has a niche Quantitative Risk product offering into the asset manager industry.  More about the role: The role has a primary focus of Customer Success / Client Relationship Management. With a secondary focus into the Quants side, should...


  • Cape Town, South Africa Rory Mackie & Associates Full time

    **Overview**: Our client, a leading dynamic Asset Manager, is looking for an exceptional individual to join their Retail Investment Services Team in the capacity of a Client Relationship Manager (CRM). **Responsibilities**: - Engage with Clients, Independent Financial Advisers (IFAs) and their support staff (occasionally face-to-face) within SLAs and in...


  • Stellenbosch, Western Cape, South Africa Capital H Staffing and Advisory Solutions Full time

    Our client, a well-established technology company, who is at the forefront of providing world class payment aggregation and secure payment solutions, is looking for an **Client Relationship Manager **to join their growing team. **Role responsibilities** - Growing transaction volumes of current billers through the delivery of existing and new innovative...


  • Cape Town, South Africa Time Personnel Full time

    **REQUIREMENTS** - Matric or equivalent relevant qualification - Previous sales experience and networking with high income individuals - Excellent communication skills in both Afrikaans and English essential - FAIS RE5 (advantageous) - Track record of meeting sales targets - Developed relationships with Attorneys, Estate Agents, Conveyancers, Bond...


  • Cape Town, South Africa Trinity Brands Full time

    As a Relationship Manager, you will be responsible for fostering strong relationships with clients, understanding their needs, and ensuring the successful execution of events and brand activations. Your role will involve collaborating with internal teams to deliver exceptional experiences that align with clients' objectives and enhance their brand...


  • Cape Town, South Africa Intrinsic Consulting Services Full time

    A minimum of 3 years successful relationship management and sales experience in the field of Training, Recruitment, or related HR Services. - Excellent communication, administrative and presentation skills - A client centric and solutions orientated approach to relationship management. - An understanding of Training & Development in the South African...


  • Cape Town, South Africa Mustard Seed Relationship Marketing Full time

    We are an advertising agency specialising in the marketing of shopping centres, seeking for a regional marketing manager in Gauteng. This person will oversee company representatives in various shopping centres in the Gauteng area. The person will also be responsible for overseeing of above-the-line and below-the-line campaigns. hHe/she must also grow and...

  • Customer Relationship Manager

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Aramex Full time

    Location -Cape Town  , , South Africa (ZA)   Job ID -5985 Key Responsibilities Scheduling of business appointments with client base/book Achieve individual targets Maintain existing business Identify & grow client base and revenue through selling of additional supply chain products Establish customer needs, developing opportunities and...

  • Sales Relationship Manager

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Cape Town, South Africa Armstrong Appointments Full time

    Our client is on the hunt for an experience Sales Relationship Manager to join their dynamic sales team in Cape Town. Main job function The Relationship Manager plays a key role in increasing income and revenue by managing and negotiating with customers, generating leads, qualifying prospects and managing the sales of products and services in order to...


  • Cape Town, South Africa Mustard Seed Relationship Marketing Full time

    Job description We are an advertising agency, specialising in the marketing of shopping centres, seeking a marketing manager overseeing a few properties in the Western Cape (southern suburbs as well as northern suburbs) The person will represent the agency on-site at a shopping centre in Milnerton Cape Town with travelling to two other shopping centres,...


  • Cape Town, South Africa Mustard Seed Relationship Marketing Full time

    Exciting opportunity for a marketing manager in Athlone, Cape Town (shopping centre experience will be a big plus) We are an advertising agency specialising in the marketing of shopping centres, seeking for a well rounded marketing manager. Person will represent agency on-site at an upmarket shopping centre in the Athlone area. Person will be responsible for...

  • Prospect Relationship Manager

    Found in: Whatjobs ZA C2 - 6 days ago


    City of Cape Town, South Africa The Intern Collab Full time

    About the Company - Growth Agency Their approach prioritises building relationships over hard selling, by identifying high-value prospects and strategically nurturing them over time until they come to you, well-informed and ready to purchase. In the early stages, a lot of focus is put into developing a unique strategy that is tailored to the client and...