National Manager Operations

3 weeks ago

Centurion, South Africa Talent Evolution Full time

**Key Responsibilities**:
**Operations**:

- Manage overall operations and is responsible for the effective planning, directing and coordinating of the Depots and On-Site Operations.
- Responsible for controlling assets (returnable packaging) and movement to and from all depots and customers nationally.
- Set and confirm operational standards and compliance requirements and ensure process adherence.
- Optimise all activities, including receiving, inspection, and conditioning services (Wash, repair, barcode, and RFID maintenance on all returnable packaging
- Work closely with the Packaging division, Purchasing, and the team to analyse maintenance and repair stock levels and ensure it is utilising its inventory effectively, purchasing the right equipment, and maintaining reliable inventory data.
- Manage the maintenance of equipment and machinery. Manage and provide technical support where necessary.
- Responsible for always ensuring order fulfilment with the supply of quality assured stock to order.
- Coordinate stock management via monthly consumable counts and twice annual national stock takes.
- Coordinate and monitor the work of various departments involved in meeting the supply and delivery of rental returnable packaging and consumables.
- Review and approve all operational orders/ invoices and ensure they are submitted for payment.
- Work closely with the COO and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
- Communicate all operating policies and/or issues at department meetings.
- Overall responsibility for managing the fleet of returnable packaging, the people and the processes in all service centres, in the regions, and on client sites.
- Takes full responsibility for the Packaging fleet in relation to quantity and quality of the Assets.
- Carry out supervisory responsibilities per the company's policies and applicable laws and serves as a company representative on regulatory issues.
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; comprehensive audits; identify trends.
- Manage quality and quantity of employee productivity.
- Manage staff levels, wages, hours, and contract labour to revenues.
- Responsible for all operational managers and supervisors, with review/approval responsibility for all operations employees
- Manages and oversees depot and On-site Industrial Relations
- Manage relationships with key operations vendors, i.e., forklift services, forklift training, gen OHASA and maintenance vendors.

**Leadership/ People Management**:

- Directly manages and directs Operational staff.
- Recruit, select, train, assign, schedule, coach, counsel Operations management,
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions.
- Must be able to motivate the team and use measures to appraise and guide improvement.

**Compliance**:

- Take full responsibility as delegated by CEO of the Occupational Health and Safety regulatory requirements of all depots and On-Site Facilities
- Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures, and complying with legal regulations.
- Ensure all processes remain compliant with OSHA and other governmental regulations.

**Continuous Improvement**:

- Continuously evaluates and takes required action to Improve the performance, productivity, efficiency and profitability of Depot and On-site Operations through the provision of effective methods and strategies.
- Enhance the operational procedure, systems, and processes through information flow and management.
- Monitor performance and implement improvements. Ensure quality of standard and specialised returnable packing products.
- Analyse process workflow, employee and space requirements and equipment layout; implement changes.

**Communication**:

- Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints.
- Serve as the primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities.

**Qualifications and experience**:
**Relevant Tertiary Qualification**
8-10 years of proven experience in Operations (Manufacturing), in a managerial capacity at a regional or national level.

Sound and tested knowledge of the Legislative requirements and compliance regarding OHSA and LRA is non-negotiable.

**Knowledge, skills and abilities**:

- Strategic thinker and able to analyse operations and set, implement and manage objectives and key results (OKRs).
- Ability to identify the critical areas of measure, understand trends on these measures, the interrelatedness of

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