Sales Support, Johannesburg: R8

6 days ago


Johannesburg, South Africa Cedar Wood Recruitment Full time

**Cedar Wood Recruitment is now recruiting for a Sales Support person at the head office of an internationally acclaimed tour and safari destinations operator.**

***Key Performance Areas**

**_ Accurate and timeous delegation of all web or other enquiries received in accordance with documented process_**
- Daily reconciliation back to CMS system
- Daily reporting thereof
- Shared weekend delegation of web enquiries

**_Responsible for delivering accurate data and reporting for all sales_**
- YTD reporting against targets Budgets
- Accuracy of CRM Database
- Capturing and managing Incentives, Brochure Inclusions and Barters
- Maintaining and updating the agreed sales process & methodology

**_Actively participate in development of self, team and company through Performance, Development and Training_**
- 360 Degree review
- Performance appraisals
- Undergo destination training
- Support Sales Representatives with training on collateral, process and databases

**_Reporting & Analytics_**
- Communicate all agreed and aligned reporting to Sales Team
- Report monthly according to the agreed deadlines
- Create the reports per the needs analysis in consultation with the Commercial Systems team and IT
- YTD reporting against targets
- Accuracy of CRM Database
- Actively participate and engage in training any and all up-skilling initiatives
- Report monthly according to the agreed deadlines
- Production of timely accurate minutes for Sales Support Team weekly Sales and Bi-Monthly Sales Lead meetings. To be distributed by closing of the next working day for sales meetings and the following Wednesday for Bi-Monthly Sales Lead Meetings
- Procedure documentation and communication with the Sales Team
- Sales Representative contract administration
- Assist with the development plan to widen the revenue distribution
- Shared maintenance of all Sales and web delegation BOPS /processes
- Posting of all Company brochure requests received during your shift and recording of quantities hereof
- Collation of all feedback requested from Sales Force by Sales management
- Sending Travel Planner leave invitations and updating the Travel Planner In/Out per day schedule

**_Budget management for the following cost centre’s_**
- Allocated an aligned budget line/s for various projects and financial management

**_Accuracy of CRM database_**
- Ensure correct input and updating off CRM database for accurate information
- Joint Marketing Ventures / Brochure Contributions & Incentives updating
- Updating communication fields
- Extract reports from CRM database that align to business needs as well inform future channels

**_Sales processes/ methodology_**
- Documentation of all consulted & agreed sales processes and methodology
- Updating of the above according to business developments

**_Projects Management including Trade Shows and Sales Trips_**
- Drive, action and complete all allocated projects received from Sales Support Manager
- Track against progress and completion based on deadlines provided by Sales Support Manager
- Planning of all Sales related phases of the show in conjunction with Channel Marketing

**_Turnaround and support of sales representatives, executives and group sales managers_**
- Communicate all sales related information to ensure Sales teams are informed on processes, changes, reports and sales information

***Requirements: Qualifications, Skills, Knowledge, Experience**
- Must be a SA citizen
- Background in touring/ lodge reservations and/or field experience advantageous
- 3 - 4 years’ experience in the Company beneficial
- Matric (required)
- Tertiary Degree (Advantageous)
- Travel and Tourism Diploma or experience (Essential)
- Good understanding of product and general knowledge and the Company’s Product destinations
- Microsoft Office Applications (Word, Excel and Outlook)
- Understanding of the Availability and Web Reporting Systems
- GIS, WETU, Maximizer, Tourplan and ESS
- Understanding of data and analysis
- Knowledge of the Company’s markets and understanding of how they operate
- Conflict management and resolution skills
- Administration and organisation skills (eg paperless filing, printing and binding of documentation and database filing/management)
- Event coordinating and set up requirements
- P-drive navigation
- Proficient in speed typing
- Committed to training and development

***Personal/Professional Attributes**
- Problem-solving skills
- Excellent command of both spoken and written English (eg reporting)
- Ensure consistently good levels of guest/client delight
- Committed to personal growth
- Good time management skills
- A team player
- Attention to detail
- Administration and organisation skills (eg paperless filing, printing and binding of documentation and database filing/management)
- Event coordinating and set up requirements
- P-drive Navigation
- Well-developed memory skills
- Good self-awareness

***Remuneration and Package**
- This is a junior, permanent position
- R8000 - R


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