Key Retail Account Manager

1 day ago

Cape Town, South Africa Syntech Full time

**Recruiter**:

- SYNTECH
- **Contract**:

- PERMANENT
- **Location**:

- CAPE TOWN
- **Availability**:

- IMMEDIATELY
- **Category**:

- SALES
- **Offer**:

- MARKET RELATED BASIC + COMMISSION
- This is your opportunity to join a fast-paced, dynamic team and represent some of the fastest-growing global consumer brands. Working closely with key decision-makers to build markets and add value in line with clear brand strategies.

Syntech is a fast-growing technology distributor, and our goal is to improve lives through the innovative technology we bring to the market - from cutting-edge Smart Home Technology, to the latest innovative gaming gear and commercial electronics. We maintain a challenging work environment with corresponding respect for work/life balance.
**Tasks and Responsibilities

**Sales and Strategy**:

- Responsible for management and growth of the Key Retail Accounts
- Develop a sales strategy to achieve organizational sales goals and revenues
- Cultivate effective business relationships with executive decision-makers in key accounts
- Preparation of budgets and individual account sales target plans, quantified with appropriate products and brands
- Maintain and grow support team
- Identify new opportunities and prepare solutions to realise potential
- Develop and deploy deals to maximize value and volume
- Manage and expand the product portfolio in key accounts
- Investigate and report on lost sales and customer accounts
- Track, collate and interpret sales figures
- Forecast annual, quarterly and monthly sales revenue
- Maintain inventory control
- Conduct market research and competitor and customer analysis
- Analyse data to identify sales opportunities
- Develop promotional ideas and material with the marketing team

**Account management**:

- Uphold responsibilities as the primary business contact for the customer
- Proactively manage customers satisfaction and service delivery
- Build and manage strong customer relationships and trust
- Co-ordinate strategic plans to meet and exceed sales targets
- Take responsibility for the profit, loss and growth achieved in the account
- Track performance and make necessary adjustments to ensure achieve account plans
- Maintain excellent knowledge of our products, the customers business, competition, industry and capabilities of the customer
- Anticipate customers’ existing and future needs
- Manage all points of contact internally and externally to ensure all points of contact and influence are being served appropriately
- Develop solutions for client’s needs and tap into the wider resources within the organization to develop client/ partner solutions which are mutually beneficial
- Bring fresh insights to the client’s business which will help them deliver a competitive advantage
- Regular meetings with head office and visits to stores

**Team management**:

- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Provide daily direction and input to support team and merchandisers
- Serve as a focal point to communicate and resolve interface and integration issues with other teams
- Tracking of the team and individual targets
- Encourage creativity, risk-taking, and constant improvement
- Coach and help develop team members to exceed their personal best
- Facilitate problem solving and collaboration
- Evaluate the performance of sales staff
- Work closely with all departments to achieve goals set (Procurement, Marketing, Accounts, Technical)
- Conflict management
**Education and Experience
- At least 3 years experience in retail sales relationship management
- Strong established relationships with general merchandise retail buyers in Gauteng
- Keen interest and understanding of consumer electronics and accessories
- Team development and management
- Excellent computer literacy and reporting skills
- Outstanding communication skills
- Professional, well presented and driven

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