Manager Sales Technical

3 weeks ago


Johannesburg, South Africa Tych Business Solutions Full time

**Job ID**: 80417**Date Posted**: Posted 7 hours ago**Expiration date**: February 2, 2024**Location**: Johannesburg**Job Title**: MANAGER SALES TECHNICAL (AUTOMOTIVE) - JOHANNESBURG - GAUTENG

KEY PERFORMANCE AREAS:

- Manage the Service Repair, Warranty and Parts Business at client Dealerships
- Maintain Business relationships with Customers, Dealerships and Business partners/suppliers
- Investigate and report all product quality issues to the client
- Launch and Manage Service and Recall Campaigns
- Liaise closely the production plant on quality issues
- Diagnostic Explorer support
- Gather and analyze product problem information and data and submit reports as well as PFR's (Product Feedback Reports).
- Manage the policy budget provided for out of warranty on known technical problems correctly
- Ensure that the budget is adhered to
- Maintain job related administration functions and records
- Will be required to travel and sometimes at short notice

QUALIFICATIONS:

- Qualified Diesel Mechanic + HQS Master Technician + 5 - 6 years relevant experience or NQF 6 (Mechanical) + 3 years working experience as diesel technician / diesel mechanic
- Automotive Trade Test Diploma (Technical Diploma) - Qualified Diesel Technician
- Code EC (14) driver’s license

**Experience**:

- Experience in Franchised Truck Motor Workshop Management
- Vehicle repairs experience - 5 years
- Head Office experience in dealership management - 5 years
- Warranty repair support/approval - 5 years
- In-depth Root cause analysis - 5 years
- Warranty and Quality management with OEM/Plant/dealership - 5 years
- Fully computer literate including literacy Lotus Notes, MS Office and Outlook.
- Report writing skills are a requirement.
- Experience at a client Dealership will be advantageous

COMPETENCIES:

- Technical knowledge and skills
- Planning and organizing
- Information monitoring
- Customer focus and service orientation
- Self-management
- Financial management and control


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